Customer Service Representative

Rooted Talent Solutions

Customer Service Representative providing support through phone, chat, or email for various industries. Working remotely and managing your schedule with flexible hours.

Posted 6/15/2026contractRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide professional and empathetic support to customers via phone, chat, or email
Follow client-specific procedures and use tools provided to resolve inquiries
Maintain a quiet, distraction-free work environment during scheduled hours
Attend and complete any required training or certification for selected projects
Communicate effectively and escalate issues when needed
Adhere to performance metrics and client guidelines

Requirements

What you’ll need

Previous customer service, call center, or remote support experience preferred
Strong written and verbal communication skills
Ability to work independently and manage your own schedule
Must reside in the U.S. and be legally eligible to work
Computer with Windows 10 or 11, reliable internet, USB headset, and a quiet workspace
Must be comfortable completing unpaid client certification programs (typically 2–4 weeks)

Benefits

Comp & perks

100% remote work with flexible scheduling
Opportunity to choose your own clients and service hours
Support from our onboarding and training team
Access to a community of fellow remote contractors
Performance incentives for top contractors
Annual retreats and in-person team gatherings to connect, recharge, and celebrate success

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecall center experienceremote support

Soft Skills

empathycommunicationindependencetime management

Certifications

client certification programs