Customer Experience Processor

Root Insurance Agency

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

About the role

  • Review and interpret state-specific policy language to approve, pay, or deny roadside assistance claims
  • Process lienholder additions and troubleshoot web portal or document issues
  • Contact agencies and carriers to process prior coverage cancellations across multiple lines of business
  • Triage and assign inbound faxes and mail to ensure timely and accurate handling
  • Research and resolve customer or internal requests using Root’s internal tools
  • Serve as a subject matter expert for assigned processing functions
  • Understand state-specific financial documentation requirements
  • Communicate directly with customers via email, answering filing questions and confirming completion
  • Partner with claims adjusters to file required documents for customer claims
  • Identify and implement process improvements that enhance accuracy and efficiency while consistently meeting business performance goals and quality standards

Requirements

  • 6–12 months of experience in customer service, claims processing, or the insurance industry
  • Strong written and verbal communication, active listening, and problem-solving skills
  • Detail-oriented mindset with the ability to multitask in a fast-paced environment
  • Demonstrated patience, empathy, and professionalism when interacting with customers
  • Proactive and adaptable, with a commitment to continuous learning
  • Positive attitude and ability to build rapport through clear, inclusive communication
  • Proficiency in Microsoft Office and Google Workspace applications
  • Understanding of Root’s insurance product and mobile app preferred
Benefits
  • Reasonable accommodation when requested for qualified applicants with a disability
  • Privacy Notice regarding personal data processing
  • Engaging virtual interview experience
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
claims processingcustomer servicefinancial documentationprocess improvementsmultitasking
Soft Skills
written communicationverbal communicationactive listeningproblem-solvingdetail-orientedpatienceempathyprofessionalismproactiveadaptable