Root Insurance Agency

Manager

• Provides expertise to the team in reviewing, researching, investigating, negotiating, processing and adjusting claims
• Leads a team and provides development opportunities for direct reports
• Review CIQ and HUD alerts, track trends and give appropriate development feedback
• Identifies issues in claim handling and recommends viable solutions
• Responsible for team KPI metrics
• Provides technical claims recommendations in an effort to improve case outcomes
• Review claims on audit and coach/develop adjusters on areas of learning need
• Provides analysis and reporting to claims operations and senior leadership in an effort to improve claim outcomes
• Provides input for continuous development of claims guidelines and best practices
• Recommends potential product developments and process improvements
• Establishes the infrastructure necessary to detect, investigate and prevent violations of the company’s claim handling guidelines, both internally and externally
• Presents reporting results on trending and areas of opportunities as well as areas of excellence
• Interacts and communicates effectively with claims leadership, business partners, and teammates
• Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications
• Recruit, retain and develop a highly motivated and accountable team of experienced and developing claim liability professionals
• Always advocates for talent and builds capabilities to ensure strong leadership and technical talent bench strength.

Complex Manager

Product Manager

• Own a critical part of the post-bind customer experience
• Create clarity, make decisions, and drive outcomes in areas of ambiguity
• Engage with engineering to evaluate tradeoffs, risks, and sequencing
• Communicate clearly and consistently for team alignment

Product Manager II, Policyholder Platform – Experience

• Lead a team handling liability and bodily injury claims
• Help establish and drive adherence to processes for technical claim handling
• Drive pace within team for best-in-class loss performance
• Identifies issues in claim handling and recommends solutions
• Provide input for continuous development of claims guidelines
• Recommends potential product developments and process improvements
• Use internal controls associated with claims payments and quality of file handling
• Provides technical claims recommendations to improve case outcomes
• Engages in learning opportunities to build knowledge of personal lines claims
• Recruits, retains and develops a highly motivated claims team

Injury Manager

Data Engineer

• Partner with Marketing, Product, Data Science, Analytics, and experts in the Insurance group to set the strategy
• Identify and socialize important technical initiatives
• Coach and guide engineers on planning experiments and projects
• Contribute code each development cycle
• Lead by example in incident response

Senior Data Engineer, Marketing Operations

• Partner with Finance, Product, Data Science, Analytics, and experts in the Insurance group to set the strategy for the quarters to come.
• Identify and socialize important technical initiatives that increase the effectiveness of our products, systems, and teams.
• Coach and guide engineers on your team in planning experiments and projects that align with our strategic objectives.
• Contribute code each development cycle to advance the impact of the team.
• Lead by example in incident response ensuring we take action to continuously improve the resiliency of our systems.

Staff Data Engineer, Financial Data Operations

General Counsel

• Advise executive leadership on legal and regulatory strategy shaping corporate structure, innovation, and long-term growth
• Lead enterprise regulatory advocacy and represent Root in market conduct examinations, regulatory inquiries, and strategic negotiations
• Define and oversee compliance risk management across multiple business functions
• Align cross-functional leaders on complex governance, holding company, and regulatory priorities
• Anticipate regulatory shifts, particularly in telematics and technology-enabled insurance models
• Set strategic oversight for corporate licensing expansion, capital transactions, and other enterprise regulatory approvals
• Design and evolve the Legal and Compliance organization to meet increasing complexity
• Evaluate staffing, resource allocation, and departmental priorities to sustain high performance
• Develop and coach Legal and Compliance leaders, strengthening long-term capability and succession readiness

Deputy General Counsel

• Own daily cash positioning and liquidity management across legal entities, ensuring optimal capital deployment and regulatory compliance.
• Lead the digital transformation of treasury operations through automation of cash reporting, forecasting, and banking workflows.
• Design and implement dynamic, data-driven cash forecasting models that improve visibility and decision-making.
• Develop treasury reporting and dashboards to provide leadership with clear insights into liquidity, capital position, and risk metrics.
• Support investment operations and play an active role in investment portfolio oversight, partnering with external managers to evaluate performance, optimize liquidity, and align asset strategy with capital, regulatory, and asset-liability objectives.
• Manage lending relationships, debt compliance, and covenant reporting.
• Establish and continuously improve treasury policies, controls, and operating procedures aligned with SOX and insurance regulatory requirements.
• Strengthen banking partnerships and evaluate new tools and structures to enhance efficiency.
• Partner with Accounting and FP&A to ensure accurate reporting, forecasting alignment, and liquidity planning.

Treasury Manager

Data Analyst

• Directly manage a team of Analysts
• Lead team sprint planning; Responsible for prioritization of the teams backlog and delegation of work
• Work closely with analysts to conduct research, run experiments, and manage a suite of business intelligence frameworks and dashboards
• Identify process inefficiencies and/or organizational bottlenecks and leverage these opportunities to improve outcomes
• Work with direct reports and cross functional partners to identify, prioritize, and execute on new research and experimentation opportunities
• Identify opportunities to improve analytical methodologies to increase business outcomes
• Build strong relationships with cross functional partners to influence strategy and to ensure consistent alignment and awareness
• Coach and mentor individuals on the team to increase talent density and foster professional development and growth
• Responsible for activities related to hiring, onboarding, and performance management

Analytics Manager II, Marketing

• Independently lead high-impact analytics projects that inform strategy and improve business outcomes
• Design and evaluate experiments (including A/B tests, geo tests, and incrementality analyses) to measure campaign efficacy and guide channel investment decisions
• Develop and enhance customer attribution methodologies and marketing performance frameworks
• Partner closely with Marketing and Data Science to identify new modeling opportunities that drive targeting and bidding efficiency
• Develop and maintain business intelligence tools, dashboards, and data pipelines that support ongoing performance monitoring and reporting
• Mentor junior analysts and elevate analytical rigor and collaboration across the team
• Communicate complex insights to stakeholders at all levels, including Director and VP audiences

Lead Data Analyst, Marketing

Customer Support

• Review and interpret state-specific policy language to approve, pay, or deny roadside assistance claims
• Process lienholder additions and troubleshoot web portal or document issues
• Contact agencies and carriers to process prior coverage cancellations across multiple lines of business
• Triage and assign inbound faxes and mail to ensure timely and accurate handling
• Research and resolve customer or internal requests using Root’s internal tools
• Serve as a subject matter expert for assigned processing functions
• Understand state-specific financial documentation requirements
• Communicate directly with customers via email, answering filing questions and confirming completion
• Partner with claims adjusters to file required documents for customer claims
• Identify and implement process improvements that enhance accuracy and efficiency while consistently meeting business performance goals and quality standards

Customer Experience Processor

• Apply experienced insight to private passenger automobiles, contract interpretation, multi-state tort law, civil procedure, and litigation matters
• Research, draft and communicate insurance coverage opinions
• Interface with claims management, corporate legal and regulatory professionals on a variety of claims-related matters
• Support claims management with research and analysis of multi-state tort and insurance coverage laws to establish operational policies, procedures, and training programs
• Present in-person training sessions to adjuster teams and/or management on a variety of legal topics
• Draft form letters and releases

Claims Counsel

• Leads a team of PIP/MPC Claims Adjusters who are responsible for the handling of first-party medical claims.
• Help train and educate leaders and adjusters on New Jersey PIP claim handling best practices.
• Ensures adherence to state regulations and applicable policy language.
• Oversees adjuster review of medical bills and works with vendor(s) to properly handle 1st party injury claims.
• Reviews and approves payments over adjuster authority.
• Acts as a coach to promote understanding of MOI, causation and medical management.
• Create and execute talent development strategies for claims personnel, while recognizing the outsized impact that people have on the performance of the organization.
• Measure, evaluate and communicate individual and team performance results in relation to overall organizational objectives.
• Drive pace in a scalable manner, resulting in best-in-class LAE while maintaining high employee and customer satisfaction.
• Interacts and communicates effectively with claims leadership, business partners, and teammates.
• Understand and leverage analytics, process automation, and technology to improve efficiency and quality within claims operations.
• Drive process innovation with a high degree of discernment between true differentiators and superficial features.
• Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications.
• Recruits, retains and develops a highly motivated and accountable team of experienced and developing claim liability professionals.

Medical Manager

• Receive inbound calls and foster meaningful connections through strong rapport and trust-building.
• Manage and execute financial transactions and coverage changes for customers with accuracy and compliance.
• Research, troubleshoot, and resolve customer requests using Root’s internal systems and tools.
• Educate and advise customers on coverage options and policy features to align with their needs, goals, and risk tolerance.
• Create and communicate quote options while guiding customers through informed decision-making.
• Exceed monthly KPIs and service metrics established by the business unit.
• Recommend improvements to internal tools, app features, and overall customer experience processes.
• Maintain an active Personal Lines License and ensure compliance with continuing education requirements.
• Operate independently and exercise sound judgment in ambiguous situations to ensure exceptional service delivery.