Root Insurance Agency

General Counsel

• Apply experienced insight to private passenger automobiles, contract interpretation, multi-state tort law, civil procedure, and litigation matters
• Research, draft and communicate insurance coverage opinions
• Interface with claims management, corporate legal and regulatory professionals on a variety of claims-related matters
• Support claims management with research and analysis of multi-state tort and insurance coverage laws to establish operational policies, procedures, and training programs
• Present in-person training sessions to adjuster teams and/or management on a variety of legal topics
• Draft form letters and releases

Claims Counsel

Manager

• Leads a team of PIP/MPC Claims Adjusters who are responsible for the handling of first-party medical claims.
• Help train and educate leaders and adjusters on New Jersey PIP claim handling best practices.
• Ensures adherence to state regulations and applicable policy language.
• Oversees adjuster review of medical bills and works with vendor(s) to properly handle 1st party injury claims.
• Reviews and approves payments over adjuster authority.
• Acts as a coach to promote understanding of MOI, causation and medical management.
• Create and execute talent development strategies for claims personnel, while recognizing the outsized impact that people have on the performance of the organization.
• Measure, evaluate and communicate individual and team performance results in relation to overall organizational objectives.
• Drive pace in a scalable manner, resulting in best-in-class LAE while maintaining high employee and customer satisfaction.
• Interacts and communicates effectively with claims leadership, business partners, and teammates.
• Understand and leverage analytics, process automation, and technology to improve efficiency and quality within claims operations.
• Drive process innovation with a high degree of discernment between true differentiators and superficial features.
• Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications.
• Recruits, retains and develops a highly motivated and accountable team of experienced and developing claim liability professionals.

Medical Manager

Customer Support

• Receive inbound calls and foster meaningful connections through strong rapport and trust-building.
• Manage and execute financial transactions and coverage changes for customers with accuracy and compliance.
• Research, troubleshoot, and resolve customer requests using Root’s internal systems and tools.
• Educate and advise customers on coverage options and policy features to align with their needs, goals, and risk tolerance.
• Create and communicate quote options while guiding customers through informed decision-making.
• Exceed monthly KPIs and service metrics established by the business unit.
• Recommend improvements to internal tools, app features, and overall customer experience processes.
• Maintain an active Personal Lines License and ensure compliance with continuing education requirements.
• Operate independently and exercise sound judgment in ambiguous situations to ensure exceptional service delivery.

Claims Counsel

Medical Manager

Senior Customer Experience Representative