Customer Service
Romeu
full-time
Posted on:
Location Type: Office
Location: Matosinhos • Portugal
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About the role
- Coordinate shipments (imports/exports) and ensure deadlines are met.
- Supervise multimodal transport processes (maritime, air, and road).
- Monitor logistics documentation (BL, AWB, certificates, invoices, packing lists).
- Resolve operational incidents (delays, damage, lack of space, customs holds).
- Invoicing.
- Work closely with logistics, operations and commercial teams.
- Ensure customer requirements are reflected in internal processes.
Requirements
- Coordinate shipments (imports/exports) and ensure deadlines are met.
- Supervise multimodal transport processes (maritime, air, and road).
- Monitor logistics documentation (BL, AWB, certificates, invoices, packing lists).
- Resolve operational incidents (delays, damage, lack of space, customs holds).
- Invoicing.
- Work closely with logistics, operations and commercial teams.
- Ensure customer requirements are reflected in internal processes.
- Ensure execution of all TIBA procedures.
Benefits
- Positive work environment: We foster a collaborative and supportive workplace that promotes employee well-being and satisfaction.
- Professional development: We offer growth opportunities through our internal mobility platform and tailored training programs.
- Work-life balance: We value a healthy balance between work and personal life.
- Compensation: We recognize and reward talent with competitive salaries aligned to skills and contributions.
- Additional benefits: We provide complementary benefits such as special discounts on health plans, training platforms, wellness programs, and other incentives that support overall health and well-being.
- Culture of innovation: We strive to maintain a culture that values ideas and encourages creativity to tackle challenges and seek innovative solutions.
- Diversity and inclusion: We celebrate diversity and promote an inclusive environment where every employee feels valued and respected.
- Corporate social responsibility: We are committed to CSR initiatives, participating in programs led by the "Ser Verde" team at ROMEU that have a positive impact on the community and the environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
shipment coordinationmultimodal transport supervisionlogistics documentation monitoringoperational incident resolutioninvoicingTIBA procedures execution
Soft Skills
deadline managementteam collaborationcustomer requirement analysis