Rollease Acmeda

Customer Service Representative

Rollease Acmeda

full-time

Posted on:

Location Type: Office

Location: Stamford • Connecticut • United States

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Salary

💰 $45,000 - $55,000 per year

About the role

  • Process customer purchase orders promptly and with a strong focus on accuracy and attention to detail.
  • Address customer inquiries related to orders and shipments, availability of stock, and other related information as required.
  • Act as liaison between Sales, Warehouses, Finance, and Supply Chain teams to facilitate order fulfillment.
  • Analyze and communicate customer options for stock-out substitutions or up-sell opportunities.
  • Field customer complaints and inquiries, coordinating with internal departments as needed to proactively resolve customer, product, or other related issues in a timely manner.
  • Issue Sales Returns and Credit Memos as needed.
  • Maintain in-depth working knowledge of, and strong adherence to, company’s products, systems and processes.
  • Manage inbound phone calls from both your assigned accounts as well as general indirect customer base; with a strong focus on responsiveness and consistent availability.
  • Maintain awareness of, and accountability for, meeting key performance indicators (KPIs), ensuring service standards, response times, and customer satisfaction goals are consistently achieved.
  • Other related job duties as required.

Requirements

  • Minimum 2-3 years’ experience in a related customer service/order management role.
  • Advanced capabilities in Microsoft Office applications (Outlook, Word, Excel, Power Point).
  • Experience working with Microsoft Nav and/or Dynamics.
  • Exhibits Company Core Values - Consideration, Cooperation, Communication, Accountability, and Innovation.
  • Outstanding customer service and interpersonal skills.
  • Able to build and maintain relationships.
  • Able to maintain a positive, professional attitude.
  • Work effectively cross-functionally and with customers.
  • Highly effective communicator, both in writing and speaking.
  • Maintain an open mindset and willingness to adapt when faced with challenges or shifting priorities.
  • Exceptional analytical and problem-solving skills.
  • Demonstrates strong judgment in executing actions that balance customer satisfaction with strategic business objectives.
  • Strong attention to detail.
  • Demonstrates strong organizational, project management, and time management skills; adept at handling diverse tasks and managing competing demands
Benefits
  • On-site Gym and Game Room - HQ Only
  • Paid Holidays - Including company-wide holiday shutdown
  • Business casual dress code
  • Generous Paid Time Off
  • Medical Dental, and Vision Benefits effective the first of the month following 30 days of hire
  • Employer Paid Short Term Disability, Travel Insurance, Life Insurance, and Employee Assistance Program
  • Voluntary benefits including Long Term Disability and Pet Insurance
  • 401K with Employer Matching Dollars
  • Wellness Reimbursement Program
  • Tuition Assistance Program
  • Global company with offices in the US, AU, and EU
  • Ability to work in a growing company where your talents and skills can have a positive impact
  • Company social events throughout the year and monthly lunches!
  • Virtual library collection to support your development and inspire new idea
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order managementcustomer serviceanalytical skillsproblem-solving skillsattention to detailproject managementtime management
Soft Skills
interpersonal skillscommunication skillsrelationship buildingadaptabilityprofessional attitudecross-functional collaborationcustomer satisfaction focusjudgment