Rokker

Product Operations

• Act as the primary operational link between Product and Technology, ensuring total alignment on scope, priorities, timelines, and delivery expectations.
• Maintain high-level oversight of the product delivery pipeline across multiple teams, ensuring initiatives progress as planned and blockers are actively managed.
• Track epics, stories, and dependencies across backend, frontend, and integration teams to highlight delivery risks, misalignments, or slippage early.
• Work closely with Product Owners to ensure tickets are correctly created, scoped, prioritized, and maintained to uphold quality and consistency.
• Coordinate cross-team dependencies across backend, frontend, QA, and integration platform teams to avoid last-minute surprises.
• Support structured planning and estimation processes by ensuring all assumptions, constraints, and sequencing logic are documented and understood.
• Act as a point of escalation for delivery issues, driving resolution across Product, Tech, and QA without defaulting to rigid hierarchy.
• Partner with Sportsbook QA and release stakeholders to support realistic release planning, readiness checks, and controlled rollouts.
• Ensure that operational, trading, compliance, and commercial considerations are fed into product delivery in a structured and disciplined manner.
• Provide regular, clear delivery updates to senior stakeholders, focusing on status, critical risks, dependencies, and required decisions.
• Identify recurring delivery issues or process gaps and propose practical improvements that increase predictability and reduce friction.
• Help protect teams from unplanned BAU pullback by making trade-offs and impact visible to decision-makers.
• Support organizational scale by ensuring delivery processes remain effective as the number of initiatives and teams increases.

Senior Product Operations Manager

Risk

• Profiling customers, identifying betting integrity concerns, managing exposure levels, and addressing pricing issues.
• Work closely with the Sportsbook Support team to resolve risk-related matters.
• Use defined customer grading systems to accurately profile customers and their activities.
• Provide insightful analysis of customers and bets by applying effective bet noting techniques.
• Recognise potential integrity issues and ensure appropriate due diligence is applied when managing these cases.
• Identify and address pricing discrepancies and technical incidents based on betting patterns and customer activity.
• Communicate risk issues clearly and present them succinctly to different audiences within the Trading department.
• Use scheduled reports to profile customers and assess their impact on the business.
• Create and distribute daily reports summarising customer factor activity and key insights.
• Ensure adherence to governance procedures and contribute to maintaining a compliant operation.
• Maintain strong working relationships with Trading teams to ensure smooth risk operations.

Senior Product Operations Manager

Sportsbook Trading Risk Analyst