Rogers Corporation

User Support Analyst, Level 2

Rogers Corporation

full-time

Posted on:

Location Type: Office

Location: Chandler • Arizona • United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

VoIP

About the role

  • Providing support related to computer hardware, software, and systems
  • Respond to assigned help desk tickets and provide solutions for reported customer problems
  • Escalate issues to more senior IT staff when necessary
  • Document the details related to a problem and resolution in the IT Request System
  • Liaise team projects, complete tasks, and ensure they are completed on time
  • Facilitate the configuration and deployment of computer refresh at local site

Requirements

  • Bachelor’s Degree in related field
  • May consider equivalent work experience in lieu of degree
  • 4+ years IT experience
  • Experience with software deployment solutions
  • Mobile/device/user management
  • VoIP phone systems
  • Active directory
  • Folder access and permissioning
  • Knowledge and expertise in business processes
  • Service level agreements
  • Standard operating procedures and policies
Benefits
  • Exceptional work environment
  • Value-driven culture
  • Developmental opportunities
  • Top-notch benefits
  • Incentive programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software deployment solutionsmobile managementdevice managementuser managementVoIP phone systemsActive Directoryfolder accesspermissioningIT Request Systembusiness processes
Soft Skills
problem solvingcommunicationteam collaborationtime managementdocumentation
Certifications
Bachelor’s Degree