RogerHR

Customer Success Manager

• Support and guide clients
• Manage implementation projects from A to Z, from initial configuration to go-live
• Train end users and key users at client sites
• Monitor platform adoption and identify optimization opportunities
• Handle complex support tickets and ensure customer satisfaction
• Participate in advanced pre-sales (technical demos, pilot projects)
• Understand clients' business challenges and translate their requirements into solutions
• Advise on best practices and optimal use of the platform
• Challenge existing processes and propose improvements
• Identify upsell and cross-sell opportunities
• Contribute to continuous product improvement by relaying customer feedback
• Actively contribute to the success of each customer

• Guide and support clients
• Lead end-to-end implementation projects, from initial configuration to go-live
• Train end users and key users at client sites
• Monitor platform adoption and identify optimization opportunities
• Manage complex support tickets and ensure customer satisfaction
• Participate in advanced pre-sales activities (technical demos, pilot projects)
• Understand clients' business challenges and translate their requirements into solutions
• Advise on best practices and optimal use of the platform
• Identify upsell and cross-sell opportunities
• Contribute to continuous product improvement by reporting client feedback

Backend Engineer

• Develop, maintain and optimize connectors between the HR platform and external systems such as payroll software (SwissSalary, Abacus, SAP, etc.) and ATS (Applicant Tracking Systems).
• Ensure reliable, secure and scalable data exchanges to deliver a seamless client experience.

Customer Success Manager

Customer Success Manager

Software Engineer, Java – Experienced