RogerHR

Support Engineer

• Understand and challenge assumptions.
• Observe clients during their operations.
• No workshops where the client describes their "theoretical" needs.
• Meetings come afterwards: to validate your diagnosis and uncover blind spots in your analysis.
• Ask the questions nobody has asked yet.
• Translate the ambiguity in the client's mind into a clear problem, then into a simple solution.
• Design: map how data flows between systems, and why.
• Produce clear specifications that both the technical team and the client understand.
• Anticipate possible scenarios and edge cases.
• Improve our internal tooling.

Technical Business Analyst – SaaS Integrations