Rocky Mountain Elk Foundation

Director

• Oversee local volunteer chapters in specific geographic areas organizing fundraising events
• Recruit, train and retain volunteers
• Oversee the review and recommend phases of RMEF’s granting program in Montana
• Lead, organize, and guide local chapter committees with the planning, organization, and execution of successful in-person fundraising activities
• Work closely with key RMEF volunteers to ensure compliance with RMEF operating policies
• Plan & execute an annual in-person volunteer workshop

Regional Director

General

• Provide daily telephone coverage for Member Services Department
• Provide professional customer service with all phone and email inquiries
• Handle customer/member complaints and deal with difficult customers/members in a professional manner
• Understand all staff roles in RMEF enough to determine who can provide the best answer to a question from the public
• Be knowledgeable about national events such as PBR, Mountain Fest, Hunter & Outdoor Christmas, and Shot Show in order to answer questions and direct inquiries from customers
• Accurately process memberships and donations received by phone, internet and email
• Be able to correct membership transactions, transfer transactions or process cancellations and refunds
• Use Mavro to track down mail-in payments that were processed by the Customer Response Department
• Maintain and update member and contact records with address changes, deceased/remove-from-list requests, and identify duplicate records and report to I.T. for combine/delete process
• Assist members with My RMEF login issues
• Process phone retail orders from the Shop RMEF store on www.rmef.org
• Provide order tracking
• Process retail exchanges and returns
• Provide training on different areas of expertise to other Member Services personnel
• Continue to learn all the different aspects of Member Services to ensure adequate cross-training

Member Services Coordinator

• Oversee local volunteer chapters in specific geographic areas organizing fundraising events, including Big Game banquets, special events, and other grassroots fundraising activities
• Recruit, train and retain volunteers
• Oversee the review and recommend phases of the RMEF’s granting program in Nebraska and South Dakota
• Lead, organize, and guide local chapter committees with the planning, organization, and execution of successful in-person fundraising activities and events, to meet or exceed annual profit center goals
• Work closely with key RMEF volunteers, to ensure compliance with RMEF operating policies, procedures, financial reporting as well as planning and execution of in-person fundraising activities and events
• Responsible for planning & executing an annual in-person volunteer workshop to include training on all aspects of grassroots fundraising as well as chapter & volunteer recognition within the profit center
• Serve as chair/co-chair overseeing the RMEF granting process within your state(s)

Regional Director

Member Services Coordinator

Regional Director – W SD & W NE