Customer Success Manager

• Understand business and technology needs related to SAP CRM order management and invoicing solutions.
• Collaborate with business systems analysts and product owners to ensure understanding of priorities
• Design epic/feature definition, user stories, and support sprint design to meet the minimum viable solution
• Develop SAP configuration/development changes in the order management space.
• Design develop and test integrations between SAP and external systems (including SAP and non-SAP systems).
• Collaborate across teams (supply chain, finance, non-SAP systems) to do end-to-end solution, troubleshoot and resolve issues.
• Foster a positive environment during periods of uncertainty, conflict, and stress.

SAP-CRM Techno-Functional

Senior CRM & Sales Analytics Analyst