Product Engineer
Rockwell Automation
AWSAzureCloudERPITSMJavaOraclePythonShell ScriptingSOAPSQL
PSA Product Engineer
Rockwell Automation
full-time
Posted on:
Location Type: Hybrid
Location: Bogota • 🇨🇴 Colombia
Visit company websiteJob Level
SeniorLead
About the role
- You will lead requirement refinement sessions with partners to understand complex needs, pain points, and desired outcomes related to Certinia PSA.
- You will translate our requirements into detailed functional specifications, user stories, and acceptance criteria.
- You will design scalable solutions within Salesforce and Certinia PSA to meet our requirements, using declarative and programmatic options.
- You will lead workshops and working sessions, translating our goals into applicable Agentforce strategies, future-state workflows, and data-driven automation roadmaps.
- You will administer and configure Salesforce and the Certinia PSA application, including managing users, profiles, roles, permissions, custom objects, fields, page layouts, workflows, validation rules, and approval processes.
- You will provide expert-level guidance, troubleshooting, and resolution for complex issues within Salesforce and Certinia PSA, ensuring minimal disruption to business operations.
- You will stay current with Salesforce and Certinia PSA releases, new features, and best practices, and make recommendations for their adoption.
- You will design integration between Certinia PSA, and other critical enterprise systems, including HR and IAM platforms.
- You will create comprehensive integration documents detailing data mapping, transformation rules, API specifications, and error handling processes.
- You will collaborate with development and integration teams to ensure seamless data flow and functionality across connected systems.
- You will participate in SAFe Agile ceremonies, including PI Planning, Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives
- You will collaborate with Product Owners, Scrum Masters, development teams, QA testers, and other partners to ensure agreement and delivery of features and enhancements.
- You will advocate for a collaborative team environment, sharing knowledge and mentoring junior team members.
- You will manage a backlog of requests, enhancements, and projects related to Salesforce and Certinia PSA.
- You will work with teams (e.g., Business Segment Ops, Shared Services, Finance, HR, IT) to understand their needs, manage expectations, and ensure solutions align with broader organizational goals and contribute to business growth.
- You will facilitate user acceptance testing (UAT) and provide training and support to end-users.
Requirements
- Bachelor's degree in information technology, Computer Science, Business Administration, or a related field.
- Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Advanced Administrator).
- Certinia PSA certifications (e.g., Certinia PSA Certified Administrator, Certinia PSA Implementation Consultant).
- 8 years of experience as a Product Engineer/ BSA or similar role, with a focus on Salesforce and Certinia (formerly FinancialForce) PSA applications.
- Hands-on experience administering and configuring Salesforce and Certinia PSA, including an in-depth understanding of their respective data models, security models, and business process automation capabilities.
- Hands-on experience designing and implementing Salesforce/ PSA solutions, with a focus on AI-powered automation.
- Demonstrated experience working within a SAFe Agile or other Agile development methodologies, with a understanding of Agile principles and practices.
- Proficiency in writing clear technical documentation, including requirements, functional specifications, and integration documents.
- Specific experience designing and documenting integrations between Salesforce/Certinia PSA and HR/IAM systems.
- Understanding of Professional Services operations and related processes (e.g., project management, resource management, time and expense tracking, billing, revenue recognition).
- Exposure to Salesforce Agentforce.
- Experience with other related Salesforce ecosystem applications or tools.
- Familiarity with data migration and data quality management best practices.
- Experience with reporting tools within Salesforce and Certinia PSA.
- SAFe Agilist (SA) or other SAFe certifications.
Benefits
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development... and other local benefits!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforce administrationCertinia PSA administrationdata mappingAPI specificationsbusiness process automationAI-powered automationtechnical documentationintegration designuser acceptance testingdata quality management
Soft skills
collaborationmentoringcommunicationproblem-solvingleadershipfacilitationrequirement refinementstakeholder managementteam environment advocacyexpectation management
Certifications
Salesforce Certified AdministratorSalesforce Certified Advanced AdministratorCertinia PSA Certified AdministratorCertinia PSA Implementation ConsultantSAFe Agilist (SA)