Rockwell Automation

Salesforce Engineering Lead

Rockwell Automation

full-time

Posted on:

Location Type: Hybrid

Location: Milwaukee • Ohio • Wisconsin • United States

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Job Level

Senior

Tech Stack

AzureCloudKafkaSFDCSOAPVisualforce

About the role

  • Be a primary technical authority for Salesforce Service Cloud, including case management, Omni‑Channel, CTI, Knowledge, Digital Engagement, and automation features.
  • Lead/Collaborate on end‑to‑end solutions that align with enterprise standards, scalability requirements, and long‑term platform strategy.
  • Lead the development of necessary custom components using Apex, Lightning Web Components (LWC), Flows, and integrations.
  • Establish and enforce best practices for configuration, coding, testing, and deployment.
  • Translate requirements into technical designs and implementation plans.
  • Help oversee development activities, ensuring high‑quality, maintainable, and secure solutions.
  • Guide integration efforts with external systems using REST/SOAP APIs, middleware, and event‑driven architectures.
  • Follow and maintain architectural standards, data models, and integration patterns.
  • Optimize Service Cloud features to improve agent productivity, case resolution, and customer experience.
  • Evaluate new Salesforce releases, features, and AppExchange solutions for continuous improvement.
  • Partner with Product Owners, Business Systems Analysts, Engineers, DevOps and other cross‑functional teams to shape the roadmap.
  • Provide technical mentorship to developers, admins, and junior engineers.
  • Communicate complex technical concepts to non‑technical stakeholders with confidence.

Requirements

  • Bachelor's Degree or equivalent years of relevant work experience.
  • Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
  • 8+ years of relevant work experience including hands‑on Salesforce development experience, with at least 3 years focused on Service Cloud.
  • Proven experience acting as a solution/technical lead.
  • Strong proficiency in: Apex, LWC, Visualforce
  • Salesforce Flows and automation tools
  • Integration technologies (REST, SOAP, MuleSoft, Kafka, etc.)
  • Data modeling and security architecture
  • Deep understanding of Service Cloud capabilities: Omni‑Channel, Case Management, Knowledge, CTI, Digital Engagement, Entitlements, and SLAs.
  • Experience with CI/CD pipelines (e.g., Git, Azure DevOps, Copado, Gearset).
  • Experience with AI Capabilities (GitHub CoPilot, SFDC Einstein, SFDC Agentforce, etc.)
  • Salesforce certifications such as: Service Cloud Consultant, Platform Developer I/II, Application Architect (preferred).
  • Experience in large‑scale enterprise environments.
  • Background in Agile/Scrum delivery.
  • Familiarity with AI‑driven features (Einstein Bots, Einstein Case Classification, etc.).
  • Leadership presence.
  • Strong collaboration skills across technical and business teams.
  • A passion for innovation and continuous improvement.
Benefits
  • Health Insurance including Medical, Dental and Vision
  • 401k
  • Paid Time off
  • Parental and Caregiver Leave
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ApexLightning Web ComponentsVisualforceSalesforce FlowsREST APIsSOAP APIsMuleSoftKafkadata modelingCI/CD pipelines
Soft Skills
leadershipcollaborationtechnical mentorshipcommunicationinnovationcontinuous improvement
Certifications
Service Cloud ConsultantPlatform Developer IPlatform Developer IIApplication Architect