Rockwell Automation

Customer Care Advocate

Rockwell Automation

full-time

Posted on:

Location Type: Hybrid

Location: Sao Paulo • Brazil

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About the role

  • Support customer orders for credits and returns through email, SAP, or phones.
  • Facilitate equipment returns, replacement orders, sales orders, credits, shipping discrepancies, and accounts receivable discrepancies to meet urgent customer demands.
  • Identify trends through analysis and escalate to the appropriate channels.
  • Collaborate with Specialists and Business Process Owners to identify best practices.
  • Work with multicultural customers and teams.
  • Participate in hybrid work arrangements while supporting the Americas Region and Global Projects.

Requirements

  • At least 3 years of relevant experience.
  • Fluency in English, with Spanish and Portuguese as a desired additional skill.
  • Experience assisting customers through chat and email support, analytical oriented.
  • Experience handling support requests from a variety of different channels based on urgency.
  • Proficiency in navigating multiple business systems and processing requests.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal, analytical and communication skills.
Benefits
  • Comprehensive mindfulness programs with a premium membership to Calm.
  • Volunteer Paid Time off available after 6 months of employment for eligible employees.
  • Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
  • Employee Assistance Program.
  • Personalized wellbeing programs through our OnTrack program.
  • On-demand digital course library for professional development... and other local benefits!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SAPanalytical skillscustomer supportemail supportchat supportmulticultural communicationbusiness systems navigationrequest processing
Soft Skills
verbal communicationwritten communicationinterpersonal skillsanalytical orientationcollaborationadaptability