Customer Care Advocate
Rockwell Automation
full-time
Posted on:
Location Type: Hybrid
Location: Barcelona • Spain
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Job Level
About the role
- Respond to inquiries and resolve issues related to orders requests
- Engage with all partners to maintain standards of customer support
- Address and resolve product concerns, including managing customer complaints
- Demonstrate a clear understanding of goal and ensure targets are met within each financial period
- Provide proactive delivery updates through Open Orders reports with service level agreements (SLAs) and expedite orders
- Manage customer product returns, including new product failures and warranty claims
- Support Repair and Exchange Requests
Requirements
- 1–2 years' experience in Customer Service or Contact Center roles (work independently and collaboratively within a team)
- Demonstrated problem-solving skills
- Familiarity with Supply Chain processes and Customer Care functions
- Always uphold integrity and ethical behavior
- Proficiency in Office 365
- Fluent proficiency in Spanish, Portuguese, and English (both spoken and written)
Benefits
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation
- On-demand digital course library for professional development
- Comprehensive mindfulness programs with a premium membership to Calm
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- … and other local benefits!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
problem-solvingcustomer servicecontact centersupply chain processescustomer care functionsOffice 365
Soft Skills
independent workteam collaborationintegrityethical behavior