Consultant Engineer – Application Support
Rockwell Automation
full-time
Posted on:
Location Type: Hybrid
Location: Bogota • Colombia
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Tech Stack
About the role
- Provide advanced functional and technical support for the FactoryTalk Information Software suite with emphasis on Life Sciences MES (e.g., PharmaSuite)
- Diagnose and resolve complex application, integration, infrastructure, and performance issues
- Support customer environments through phone, screen sharing, and email interactions with L3 support teams
- Analyze system behavior across MES, ERP, databases, servers, and network layers
- Create and publish high-quality knowledge base articles, blogs, videos, and reference content for customers and internal teams
- Partner with cross-functional engineering, product, and support organizations to drive timely issue resolution
Requirements
- Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, Information Systems, or related field (other disciplines considered based on relevance)
- 5+ years of experience troubleshooting, implementing, or designing industrial process and/or automation systems
- Experience with Rockwell Automation software platforms including FactoryTalk ProductionCentre, PharmaSuite, CPG, FactoryTalk Analytics, and Modular Framework
- Knowledge of Life Sciences manufacturing and associated MES/ERP tools
- Legal authorization to work in the United States without present or future sponsorship.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingimplementingdesigningapplication supportintegration supportinfrastructure supportperformance analysisknowledge base creationsystem analysisautomation systems
Soft Skills
communicationcollaborationproblem-solvingcustomer supportcross-functional teamwork