Rockwell Automation

Field Services Manager

Rockwell Automation

full-time

Posted on:

Location Type: Hybrid

Location: Mexico City • Mexico

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About the role

  • You will lead and manage technical field service teams, ensuring operational excellence and safety compliance.
  • Manage operational and financial KPIs, including accountability for P&L results.
  • Oversee service contract execution and customer escalations, driving timely resolution of critical issues.
  • Collaborate with commercial teams to align strategies, share data insights, and strengthen customer relationships.
  • Ensure accurate reporting of financial and operational outcomes while supporting business growth initiatives.
  • Ability to travel 30% of the time.

Requirements

  • Bachelor's degree in Mechatronics, Electrical, Electronics, Systems Engineering, or related fields.
  • 5+ years of experience in technical field service or industrial service roles.
  • 3+ years of experience leading or supervising technical teams.
  • Proven experience managing operational and financial KPIs.
  • Experience handling technical escalations and applying industrial safety practices.
  • Services contract management experience.
Benefits
  • Comprehensive mindfulness programs with a premium membership to Calm
  • Volunteer Paid Time off available after 6 months of employment for eligible employees
  • Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
  • Employee Assistance Program
  • Personalized wellbeing programs through our OnTrack program
  • On-demand digital course library for professional development
  • … and other local benefits!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
MechatronicsElectrical EngineeringElectronics EngineeringSystems EngineeringOperational KPIsFinancial KPIsService Contract ManagementTechnical EscalationsIndustrial Safety Practices
Soft Skills
LeadershipTeam ManagementCollaborationCustomer Relationship ManagementProblem Solving