Technical Support Engineer, Spanish, English
Rockwell Automation
full-time
Posted on:
Location Type: Hybrid
Location: Barcelona • Spain
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About the role
- Provide customer support by troubleshooting and solving product customer issues by the phone, chat, and email in English and Spanish.
- Work as the company liaison to the customer for topics focused on PLCs, Switches, Industrial Communications, and Software like SCADA and MES.
- Evaluate and approve the operational quality of system equipment by asking related questions.
- Communicate effectively with customers and management.
- Maintain adherence to company policies.
Requirements
- Technical degree in Electronic Engineering, Automation Engineering or similar.
- 2+ years experience in industrial automation with particular focus on SCADA, MES, PLCs and Networks.
- English and Spanish proficiency.
- Experience troubleshooting customer issues via phone, chat, or email.
Benefits
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- On-demand digital course library and in-person trainings for professional development.
- Comprehensive mindfulness programs with a premium membership to Calm
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- …and other local benefits!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingSCADAMESPLCsindustrial automationnetworkscustomer supportoperational quality evaluationcommunication
Soft Skills
effective communicationcustomer liaisonproblem-solvingadherence to policies
Certifications
Technical degree in Electronic EngineeringTechnical degree in Automation Engineering