Rockwell Automation

Engineer – Remote Support

Rockwell Automation

full-time

Posted on:

Location Type: Hybrid

Location: Noida • India

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About the role

  • Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems.
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
  • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
  • May be involved in customer installation and training.
  • Provides support to customer/users where the product is highly technical or sophisticated in nature.
  • The Technical Support Engineer will work with customers to resolve their application and product issues, which will allow the customer to maintain or improve their automation system.

Requirements

  • Bachelor of Science in Electronics, Electrical Engineering or Computer Science or related field with at least two years' related experience.
  • At least one year experience working with industrial automation products / systems.
  • A valid passport.
  • Understanding of Rockwell Automation's Control Logix , Compact Logix, Panel Views, FT Optix, RsLinx, Logix Designer, Stratix switches.
  • 4+ years' experience troubleshooting, implementing, or design of industrial process or automation systems.
  • Knowledge of PLCs, Ethernet networking, and Human Machine Interface (HMI) systems.
  • Experience installing, configuring programming software, Controllers and Switches.
  • Experience guide customers on how to fix display output issues between computers and monitors using VGA, DVI, DP, and HDMI connectors and display adapters.
  • Get the logs needed from Controller and programming devices and identify events that may contribute to an issue.
  • Resolve network issues using tools such as Windows Command Line, PowerShell, and Wireshark.
  • Navigate and manage complex network subnets to ensure seamless communication between servers and client devices.
  • Communicate effectively in both verbal and written formats, adapting to diverse audiences and encouraging understanding across teams.
  • Collaborate with colleagues, building strong relationships and ensuring tasks are prioritized appropriately.
  • Work independently and as part of a team, demonstrating flexibility and accountability in achieving goals.
  • Contribute effectively in remote work settings, maintaining strong connections and productivity without face-to-face interaction.
Benefits
  • Comprehensive mindfulness programs with a premium membership to Calm
  • Volunteer Paid Time off available after 6 months of employment for eligible employees.
  • Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
  • Employee Assistance Program
  • Personalized wellbeing programs through our OnTrack program
  • On-demand digital course library for professional development
  • other local benefits!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingindustrial automationPLCEthernet networkingHuman Machine Interface (HMI)programming softwarenetwork issues resolutiondisplay output issuesinstallationconfiguration
Soft skills
effective communicationcollaborationrelationship buildingindependenceflexibilityaccountabilityadaptabilityremote work productivityteamworkproblem-solving
Certifications
Bachelor of Science in ElectronicsBachelor of Science in Electrical EngineeringBachelor of Science in Computer Science