Rockwell Automation

Customer Success Manager

Rockwell Automation

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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Salary

💰 $84,720 - $127,080 per year

About the role

  • Responsible for a portfolio of site-based or multisite-based accounts to ensure that their customers achieve intended business outcomes with Rockwell Automation's subscription and services contracts.
  • Responsible for ensuring effective technology and services adoption leading to high, on-time renewal rates and expansion of Annual Recurring Revenue (ARR).
  • Responsible for using data and workflow information from Customer Success Platform (Gainsight) to execute Onboarding, Adopt, Expand and Renewal motions relevant to each account in portfolio.
  • Communicates value delivered to customer on a periodic cadence using Executive Business Review (EBR) methodology and other means of communication/cadences.

Requirements

  • Bachelor's degree in Business Administration, Engineering or related fields or equivalent years work experience.
  • 5 or more years of experience in working with customers in a commercial and/or technical capacity.
  • Ability to interact with different levels from customer organizations.
  • Deep understanding of Services offerings and value they deliver to customers, and the ability to state as such.
  • Exposure and understanding of TSIA's Customer Success LAER model, and how to implement in the Rockwell Services environment.
  • Commercial acumen.
  • Strong team leader/contributor.
  • High energy, driven and enthusiastic about opportunities to establish and implement new approaches.
Benefits
  • Health Insurance including Medical, Dental and Vision
  • 401k
  • Paid Time off
  • Parental and Caregiver Leave
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysiscustomer success managementsubscription servicesAnnual Recurring Revenue (ARR)OnboardingAdoptExpandRenewalExecutive Business Review (EBR)TSIA's Customer Success LAER model
Soft Skills
communicationteam leadershipcommercial acumeninterpersonal skillsenthusiasmdrivenadaptabilitycollaborationcustomer engagementstrategic thinking