Head of Operations

Rockstar

full-time

Posted on: 3/25/2026

Location Type: Remote

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About the role

This company is hiring a Head of Operations to own the engine that powers client delivery.
This role is the connective tissue between its people, its platform, and the experience clients receive—responsible for ensuring that every engagement runs smoothly, consistently, and at a level of quality that compounds trust over time.
The successful candidate will manage and scale the teams that drive delivery across the company experience: Sourcing, Talent Operations, and Recruiting.
They will own the operating cadence, the metrics, the forecasts, and the systems that keep delivery humming as volume increases.
When something breaks, they will fix the system—not just the instance.
This is a builder's role. The company is scaling rapidly, and the operational infrastructure needs to scale with it.
The Head of Operations will be designing processes, standing up dashboards, defining SLAs, leveling up managers, and creating the playbooks that allow the delivery of a consistent, high-quality experience at 10x the current volume.

6+ years of operational experience in a tech-forward, high-growth environment with clear accountability for forecasts and operational and financial metrics
Track record of building, managing, and leveling up teams—whether done at scale or earlier in a leadership journey; the company cares more about the quality of instincts and trajectory than the size of the org chart
Deeply analytical—defaults to data, builds dashboards before being asked, and uses metrics to drive decisions rather than validate them after the fact
Strong process orientation with the ability to design scalable systems from scratch, not just optimize existing ones
Experience managing through ambiguity and rapid change; comfortable making decisions with imperfect information and iterating quickly
Excellent written and verbal communication skills in English; able to communicate clearly with U.S.-based leadership and clients
Bias toward ownership and action—does not wait for permission, and closes loops without being asked
Willing and able to work U.S. business hours

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

operational metricsfinancial metricsdata analysisdashboard creationprocess designsystem optimizationSLA definitionteam managementforecasting

Soft Skills

analytical thinkingcommunicationleadershipproblem-solvingownershipadaptabilitydecision-makingprocess orientation