Rockstar

Customer Success Team Lead – Onboarding, Success

Rockstar

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Job Level

Senior

About the role

  • Help lead key aspects of operations, overseeing workflows and people managing teammates across the Client Success team.
  • Own important cross-functional projects that are leadership’s top priority.
  • Manage either the onboarding or retention team, serving as an escalation point for the team you lead.
  • Act as the main point of contact for high-priority clients, owning their onboarding experience, and supporting their satisfaction as they scale.
  • Help build rigorous systems to increase productivity and effectiveness as the company reaches the next 10x of scale.
  • Proactively remove process roadblocks that stand in the way of the Client team’s success and momentum.
  • Support hiring and onboarding of new teammates across Client Success and Ops as the company rapidly grows.
  • Lead and develop the existing Ops organization by providing mentorship, coaching, and building leaders.

Requirements

  • 3–5+ years of experience in customer success or related roles.
  • Operational excellence with an extremely high volume of output on a daily basis.
  • Ability to wear multiple hats and context-switch across functions based on team needs.
  • Excellent leadership skills and a demonstrated ability to inspire a team.
  • Self-motivated, resourceful, and quick to take initiative in ambiguous situations.
  • Interest in working in healthcare and supporting healthcare innovation.
  • Leadership and drive, with a hunger for self-improvement and a desire to be around high-performing teammates.
  • Ability to identify process improvement opportunities and creatively structure operations.
Benefits
  • Paid Time Off, including vacation days and paid holidays.
  • Comprehensive health plans.
  • Culture of mentorship, learning, independence, and critical thinking.
  • Significant growth and advancement opportunities as the company scales.
  • Compassionate, fun, and mission-driven culture of excellence and innovation.
  • Hybrid setup; must be based in New York or Toronto.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
leadershipmentorshipcoachingself-motivationresourcefulnessinitiativeprocess improvementteam inspirationcontext-switchingproblem-solving