Rockingham Insurance

Customer Service Representative

Rockingham Insurance

full-time

Posted on:

Location Type: Office

Location: Harrisonburg • Virginia • United States

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Job Level

Junior

About the role

  • Provide high quality customer service through accurate, timely, and professional responses to billing, payment, and policy questions.
  • Assess customer needs, service insurance policies, and process policy changes.
  • Promote products and communicate effectively with customers about coverage and premiums.
  • Respond to various requests for information providing timely assistance to customers.
  • Document all interactions with customers in AMS360 agency management system to support account sales and service.
  • Schedule annual coverage review meetings with customers for agents.

Requirements

  • Minimum high school diploma, GED, or equivalent.
  • 1+ years of demonstrated success in an insurance call center or independent agency environment.
  • Proficient in Microsoft Office (Word, Excel, Teams).
  • Obtain and/or maintain Virginia property and casualty insurance license.
  • Personal Lines insurance experience strongly preferred.
  • Knowledge of Farm, Agribusiness, or Commercial underwriting experience helpful.
  • CISR, CPIA or similar designation(s) preferred.
Benefits
  • Not specified. 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicebillingpolicy managementinsurance processingdocument managementMicrosoft OfficeAMS360underwriting
Soft skills
communicationtimelinessprofessionalismcustomer needs assessment
Certifications
Virginia property and casualty insurance licenseCISRCPIA