Rockingham Insurance

Manager

• Support and drive the growth of Rockingham Insurance products through strategic planning and relationship management with key agency partners
• Drive corporate sales, growth, and profitability objectives by developing strategic partnerships with agency partners
• Identify and cultivate new business opportunities and monitor performance metrics for agency success
• Lead, mentor, and motivate agency partners and staff to enhance sales effectiveness and maximize production by delivering hands-on field training
• Establish and maintain strategic relationships with agency owners and staff, and drive engagement within the agency network
• Continuously evaluate and improve agency services while communicating key insights and updates with management

Agency Development Manager

Customer Support

• Provide high quality customer service through accurate, timely, and professional responses.
• Research and answer billing, payment, and policy questions.
• Provide coverage advice and premium change pricing.
• Process policy changes, reinstatement requests, and cancellations.
• Develop and provide inforce policy change quotes and policy system training assistance for agents.

Customer Experience Associate

Accounting Manager

• Oversee treasury functions and daily transactional accounting activities including cash receipts, accounts payable, payroll, cash management, investments, and fixed assets.
• Oversee and maintain the system of internal controls over applicable accounting processes to minimize risk and recommend process improvements.
• Recruit, hire, train, and conduct performance evaluations for Accounting operations staff; responsible for training, performance management, and accountability of staff.
• Oversee and manage daily/monthly balancing and reconciliating activities; review account reconciliations and resolve discrepancies.
• Perform monthly reconciliation of bank accounts and monitor/manage cash balances; make recommendations on investment of excess funds.
• Participate in preparation of periodic internal financial statements and assist with quarterly and annual statutory and GAAP financial statements and insurance regulatory filings.
• Participate in preparation of the corporate tax returns by outside tax preparer and oversee timely preparations and submission of 1099s.
• Maintain a documented system of accounting policies and procedures and comply with local, state, and federal government requirements.
• Assist external auditors and provide required statements and information for the annual audit and periodic statutory financial examinations.
• Assist with preparation of the annual budget, analyze and monitor actual vs. budget results, report key variances, and make recommendations for corrective action.
• Perform other related duties as assigned.

Agency Development Manager

Customer Experience Associate

Accounting Supervisor