Rockingham Insurance

Customer Support

• Provide high quality customer service through accurate, timely, and professional responses.
• Assess customer needs, service insurance policies, collect confidential client information, and prepare reports.
• Promote products and company positively, answering customer questions and addressing concerns.
• Communicate clearly and effectively about policies and answer customer questions relating to coverage and premiums.
• Data Entry for new business quotes, policy changes, and assign incoming email to the correct agency team member.
• Document all conversations and interactions with customers, carriers and agents.

Customer Service Representative