Rockingham Insurance

Data Analyst

• Support enterprise data initiatives through learning, collaboration, and hands-on contribution.
• Assist in building and maintaining data solutions that support data-driven decision making.
• Acquire, validate, and analyze data from primary and secondary sources.
• Create, maintain, and analyze recurring and ad-hoc reports, queries, dashboards, and databases as directed.
• Identify trends, patterns, data quality issues, and process improvement opportunities.
• Document analysis process, data definitions, and methodology to ensure consistency of work.
• Partner with business units to understand data needs.
• Participate in data governance process by assisting with documentation and adherence to approved standards and best practices.

Junior Data Analyst

Customer Support

• Provide high quality customer service through accurate, timely, and professional responses to billing, payment, and policy questions.
• Assess customer needs, service insurance policies, and process policy changes.
• Promote products and communicate effectively with customers about coverage and premiums.
• Respond to various requests for information providing timely assistance to customers.
• Document all interactions with customers in AMS360 agency management system to support account sales and service.
• Schedule annual coverage review meetings with customers for agents.

Junior Data Analyst

Customer Service Representative