Customer Service Representative

Rockingham Insurance

Customer Service Representative assisting clients with insurance queries and policy changes at Rockingham Insurance Company in Harrisonburg, VA. Promoting company products and ensuring customer satisfaction through effective communication.

Posted 6/5/2026full-timeHarrisonburg • Virginia • 🇺🇸 United StatesJunior💰 $20 - $30 per hourWebsite

About the role

Key responsibilities & impact

Provide high quality customer service through accurate, timely, and professional responses.
Assess customer needs, service insurance policies, collect confidential client information, and prepare reports.
Promote products and company positively, answering customer questions and addressing concerns.
Communicate clearly and effectively about policies and answer customer questions relating to coverage and premiums.
Data Entry for new business quotes, policy changes, and assign incoming email to the correct agency team member.
Document all conversations and interactions with customers, carriers and agents.

Requirements

What you’ll need

Minimum high school diploma, GED, or equivalent.
1+ years of demonstrated success in an insurance call center or independent agency environment.
Personal Lines insurance experience strongly preferred.
CISR, CPIA or similar designation(s) preferred.
Knowledge of Farm, Agribusiness, or Commercial underwriting experience helpful.
Current Virginia Property and Casualty License preferred.
Proficient in Microsoft Office (Word, Excel, Teams).

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Rockingham Insurance Website LinkedIn All Job Openings 51 - 200 employees Founded 1869 💸 Finance 👥 B2C Insurance
Finance
B2C Rockingham Insurance is a reputable insurance provider that has been serving customers since 1869. They offer a wide range of insurance products including auto, home, mobile home, rental property, farm, and personal umbrella insurance. Rockingham Insurance emphasizes personalized service through local agents, making it easy for customers to file claims and manage their policies online. Their commitment to protecting what matters most to their clients is evident through their responsive customer service and extensive resources to assist with insurance needs. Customer Service Representative Job not on LinkedIn 🔥 1 hour ago 🏢 Harrisonburg – Onsite 💵 $20 - $30 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide high quality customer service through accurate, timely, and professional responses.
Assess customer needs, service insurance policies, collect confidential client information, and prepare reports.
Promote products and company positively, answering customer questions and addressing concerns.
Communicate clearly and effectively about policies and answer customer questions relating to coverage and premiums.
Data Entry for new business quotes, policy changes, and assign incoming email to the correct agency team member.
Document all conversations and interactions with customers, carriers and agents. 🎯 Requirements
Minimum high school diploma, GED, or equivalent.
1+ years of demonstrated success in an insurance call center or independent agency environment.
Personal Lines insurance experience strongly preferred.
CISR, CPIA or similar designation(s) preferred.
Knowledge of Farm, Agribusiness, or Commercial underwriting experience helpful.
Current Virginia Property and Casualty License preferred.
Proficient in Microsoft Office (Word, Excel, Teams). Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entryinsurance policy servicingreport preparationcustomer needs assessmentunderwriting

Soft Skills

customer servicecommunicationprofessionalismproblem-solving

Certifications

CISRCPIAVirginia Property and Casualty License