Rocket55

Customer Success Manager

• Serves as the primary point of contact for clients
• Maintains regular communication with clients to understand their needs, expectations, and feedback
• Builds and nurtures long-term relationships with clients
• Handles client queries and resolves issues promptly
• Identifies opportunities for account growth and upselling additional services to existing clients
• Oversees the planning and execution of digital marketing campaigns
• Coordinates with various internal teams (such as SEO, PPC, content, social media, design, and project management teams) to ensure campaign success
• Collaborates with the project management team to monitor project timelines and ensure that deadlines are met
• Manages budgets and works with project management teams to allocate resources effectively
• Monitors and analyzes the performance of digital marketing campaigns
• Uses analytics tools to track campaign success and ROI
• Prepares and presents regular reports (in collaboration with strategy leads and service strategists) to clients on campaign performance, insights, and recommendations for improvement
• Works closely with creative, technical, and strategic teams to ensure that client needs are understood and met
• Shares client feedback with relevant teams to improve service delivery
• Participates in internal meetings and provide updates on account status
• Stays updated on the latest industry trends, tools, and best practices
• Attends workshops, webinars, and training to enhance professional skills
• Addresses and resolves any challenges or obstacles that arise
• Works with Executive Sponsor and Account Strategy Lead to address and resolve challenges or obstacles that arise.

Client Success Manager