Client Success Manager

Rocket55

Client Success Manager at Rocket55 overseeing client relationships and digital marketing initiatives. Focusing on client satisfaction, service excellence, and performance monitoring in a dynamic work environment.

Posted 5/22/2026full-timeMinneapolis • Minnesota • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $79,000 per yearWebsite

About the role

Key responsibilities & impact

Serves as the primary point of contact for clients
Maintains regular communication with clients to understand their needs, expectations, and feedback
Builds and nurtures long-term relationships with clients
Handles client queries and resolves issues promptly
Identifies opportunities for account growth and upselling additional services to existing clients
Oversees the planning and execution of digital marketing campaigns
Coordinates with various internal teams (such as SEO, PPC, content, social media, design, and project management teams) to ensure campaign success
Collaborates with the project management team to monitor project timelines and ensure that deadlines are met
Manages budgets and works with project management teams to allocate resources effectively
Monitors and analyzes the performance of digital marketing campaigns
Uses analytics tools to track campaign success and ROI
Prepares and presents regular reports (in collaboration with strategy leads and service strategists) to clients on campaign performance, insights, and recommendations for improvement
Works closely with creative, technical, and strategic teams to ensure that client needs are understood and met
Shares client feedback with relevant teams to improve service delivery
Participates in internal meetings and provide updates on account status
Stays updated on the latest industry trends, tools, and best practices
Attends workshops, webinars, and training to enhance professional skills
Addresses and resolves any challenges or obstacles that arise
Works with Executive Sponsor and Account Strategy Lead to address and resolve challenges or obstacles that arise.

Requirements

What you’ll need

Bachelor’s degree in Marketing, Advertising, Business, or related field
2 - 4 years of experience as an account manager within an advertising/marketing agency
Ability to understand complex client deliverables and confidently present them to clients
Excellent listener and note-taker
Solid verbal/written communication skills
Collaborative leader
Extremely detail-oriented and organized
Strong business acumen
Willingness to take on any task with enthusiasm
Fast learner and accepting of constructive criticism
Ability to work cohesively with clients and subject matter experts
Comfortable with a fast-paced and evolving environment
Problem-solving attitude with a consistent pursuit of results.

Benefits

Comp & perks

Complimentary parking
Health, dental, and vision insurance
401(k) with matching contributions from the Company
Life insurance and Accidental Death & Dismemberment (AD&D) coverage
Company-provided Short Term Disability insurance
Long Term Disability coverage
Paid Time Off
Holiday pay, including Floating Holiday
Flexible work schedules

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

digital marketingSEOPPCanalytics toolscampaign performance analysisbudget managementresource allocationreport preparationclient relationship managementupselling

Soft Skills

communicationcollaborationdetail-orientedorganizationalproblem-solvinglisteningpresentationbusiness acumenenthusiasmadaptability

Certifications

Bachelor’s degree in MarketingBachelor’s degree in AdvertisingBachelor’s degree in Business