Rocket Software

Senior Customer Solutions Engineer

Rocket Software

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $85,820 - $107,275 per year

Job Level

Senior

About the role

  • Work in IBM System Z Professional Services team on customer engagements for IBM IMS Tools and other IBM mainframe products
  • Install, configure, implement, and provide training for IBM IMS Tools product family
  • Install, configure and manage IMS in a parallel sysplex environment and perform IMS systems programming
  • Establish policies and procedures for database management, disaster recovery, security, maintenance and utilization
  • Review new IMS versions, advise clients on functionality and benefits, and evaluate change requests
  • Perform vendor consultations, DR recovery of application objects, and troubleshoot production database issues
  • Respond quickly and effectively to support requests from multiple clients, including after-hours on-call support
  • Perform database administration tasks: monitoring, space management, dataset space reporting and emergency fixes for out-of-space conditions
  • Perform integration tasks: IMS reorganization utilities, unload/reload/secondary index build, image copy, pointer checker, log archive and recovery
  • Use DBRC, IMS TRACE commands, DFSERA10, DFSUTR20/30, DFSDDLT0 and other utilities for recovery, tracing, and monitoring
  • Identify and resolve performance issues and support planned and unplanned database recovery activities
  • Provide customer-facing consulting, training, and advisory services to achieve operational excellence for clients

Requirements

  • Bachelor’s Degree, or equivalent experience
  • 8 + years as a Systems Programmer or other similar position
  • 4+ years customer facing consulting experience
  • Development, application lifecycle or change management experience is a plus
  • Proven critical thinking, analytical and troubleshooting skills
  • Excellent interpersonal, relationship management and communication skills
  • Excellent time management skills
  • Install, configure and manage IMS in a parallel sysplex environment
  • IMS systems programming
  • Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization
  • Reviewing new versions of IMS for functionality, advising how they benefit the client
  • Evaluating change requests and determine impact to assigned clients
  • Vendor consultations for problems and questions
  • DR recovery of application objects
  • Troubleshooting and solving production database issues
  • Demonstrated ability to respond quickly and effectively to support requests from multiple clients
  • Supporting multiple customer for after hours on-call
  • Database Administration Knowledge of IMS database organization using access methods of VSAM and OSAM
  • Full function database organization types HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM
  • Definition and use of LOGICAL databases HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc.
  • Fast Path databases (DEDBs)
  • Database Design and related utilities
  • DBD source coding and DBDGEN
  • PSBGEN source coding and PSBGEN
  • How databases are processed using secondary indexes (PROCSEQ=)
  • Correct usage of PROCOPT= to minimize database locking
  • ACBGEN Online Change IMS commands related to ACB and FORMAT changes
  • Database monitoring
  • Space management and database dataset space reporting for proactive outage avoidance
  • How to immediately fix an out of space condition for a VSAM database dataset
  • Coding and usage of IMS reorganization utilities (including IBM, BMC, CA)
  • Unload Prefix resolution, Reload Prefix update, Secondary index build, Image copy, Pointer checker
  • Support planned (disaster recovery) and unplanned (emergency) database recovery activities
  • Knowledge of log archive and change accumulation utilities
  • How to perform a log archive on demand
  • Knowledge of IMS DB recovery utility
  • How to use DBRC to generate JCL for forward recovery and point-in-time database recovery
  • Identification and resolution of performance issues
  • Online tracing – Usage of IMS TRACE commands and associated utilities
  • Extracting information from IMS logs using DFSERA10, DFSUTR20, DFSUTR30
  • Use of DFSDDLT0 utility to access data
  • Familiarity with IBM’s IMS performance Analyzer is a plus
  • Using DBRC to monitor database activity
  • Willingness to travel up to 10%
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