Principal Customer Solutions Engineer
Rocket Software
full-time
Posted on:
Location Type: Remote
Location: Massachusetts • United States
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Job Level
About the role
- Provide services to customers (75%)
- Works on complex project scope with minimal direction from Customer/SI nominated representatives to accomplish assigned tasks.
- Contributes to design for specific deliverables and assists in the deployment of Rocket products
- Create proof of concept / proof of value technology analysis and pilots.
- Conduct external and internal technical presentations/trainings to peer groups.
- Uses and contributes to technical forums within the Rocket AMC environment and local professional communities and technical user groups.
- Applies own subject matter knowledge to solve a variety of common technical issues.
- Exercises independent judgment within defined practices and procedures to determine appropriate action
- Participates as part of a team and maintains good relationships with team members and customers.
- Team Leadership (25%)
- Ultimately accountable for Technical solution implementation for project.
- Leads a team and communicates project status and risks to all project stakeholders on behalf of the team.
- Use technical experience to give customer sound technical advice.
- Responsible for knowing the Architecture, versions, and requirements.
- Responsible for determining appropriate technical resource requirements for project completion. Works with PM to request resources.
- Coordinating with PM on technical communication to customer, any new requirements or changes in scope and impacts to delivering the technical solution.
- Determine if change is a product defect or enhancement before communicating to customer.
- Responsible for estimating new requirements of Project and gaining Architect or Manager approval.
- Conducting or assigning code reviews.
Requirements
- 5-7 years of relevant technical experience
- Excellent communication / customer service skills / confident telephone manner
- Proactive and able to work under pressure
- Experience in complex IT project implementations, customizations and or maintenance
- Must have an analytical mind set to analyse test result and facilitate defect resolution
- Organized and methodical, dealing with numerous tasks.
- Fluent in written and verbal English.
- Technical skills to include two or more of the following: IBM Enterprise COBOL or PLI programming experience; System level experience of IBM CICS; IMS and JCL; Relational databases, such as IBM DB2/UDB, Oracle, Microsoft SQL Server; PostgreSQL; Windows operating system; Linux/UNIX operating system; Knowledge of major Cloud Provider infrastructure and technologies, such as AWS, Azure, GCP, Cloud Foundry, Docker / Kubernetes
Benefits
- Unlimited Vacation Time as well as paid holidays and sick time
- Health and Wellness coverage options for Rocketeers and dependents
- Life and disability coverage
- Fidelity 401(k) and Roth Retirement Savings with matching contributions
- Monthly student debt benefit program
- Tuition Reimbursement and Certificate Reimbursement Program opportunities
- Leadership and skills training opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IBM Enterprise COBOLPLI programmingIBM CICSIMSJCLIBM DB2OracleMicrosoft SQL ServerPostgreSQLCloud technologies
Soft Skills
communication skillscustomer service skillsproactiveanalytical mindsetorganizedmethodicalteam leadershipindependent judgmentrelationship managementpresentation skills