Rocket Software

Senior Customer Solutions Engineer

Rocket Software

full-time

Posted on:

Location Type: Remote

Location: Spain

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Job Level

Senior

Tech Stack

JavaLinux.NETOracleSQL

About the role

  • Provide primarily post sales technical expertise during the installation, implementation and post-implementation servicing of company products
  • Provide support to customer personnel and company sales staff by disseminating technical information on specific applications
  • Provide pre-sales technical support through sales presentations and product demonstrations to sales staff, partners and prospects
  • Work with our partner community to build their knowledge and independence around pre and post sales tasks
  • Work with existing customer base to ensure best practices and customer satisfaction
  • Develop in-depth conceptual and technical knowledge of Rocket product line including new releases, new products and interfaces
  • Present and deliver highly technical presentations and training on products
  • Ensure the product implementation method is supportable, maintainable and scalable per established and proven Rocket standards
  • Guide client in the set up and configuration of Rocket products and train customers in administration and use of the products

Requirements

  • 8+ years in related Information Technology position
  • 5+ years Project Management, Consulting, or team lead experience
  • 5+ years development, application lifecycle or change management experience
  • Senior level skills in Enterprise application development (e.g. Java, .NET, Web)
  • IBM i application development
  • Business process requirements and design
  • Database technologies (e.g. Oracle, SQL, DB2)
  • i5/OS, Windows and/or Linux OS
  • Proven critical thinking, analytical and troubleshooting skills
  • Excellent interpersonal, relationship management and communication skills
  • Excellent time management skills
  • Previous customer facing consulting experience.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Java.NETWeb developmentIBM i application developmentDatabase technologiesOracleSQLDB2i5/OSLinux
Soft Skills
critical thinkinganalytical skillstroubleshooting skillsinterpersonal skillsrelationship managementcommunication skillstime management