Application Support Engineer
Rocket Mortgage
full-time
Posted on:
Location Type: Remote
Location: California • Colorado • United States
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Salary
💰 $48,000 - $117,500 per year
About the role
- Serve as a lifeline for users of platforms and technology
- Handle all incoming requests for assistance and resolve issues
- Collaborate with internal and external departments
- Maintain responsibility for system and user administration for the entire organization
- Troubleshoot root cause issues and resolve inquiries through Zendesk or email
- Actively participate in projects related to systems integration
- Train and educate employees and end users on systems and integrations
Requirements
- Associate’s degree/Bachelor's degree in computer science, information systems
- 0-4 years of related experience in managing enterprise platforms and solutions
- Strong customer service skills
- Ability to work Eastern or Central Time Zone hours
- Experience with CRMs like Zendesk
- Administrative knowledge of title production softwares such as Qualia, Resware, or Softpro is highly regarded
- Knowledge of Microsoft Office Suite a plus
- Ability to travel for quarterly team and company events
Benefits
- medical, dental, and vision benefits
- 401K retirement plan
- paid-time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
system administrationtroubleshootingsystems integrationcustomer serviceadministrative knowledgetitle production softwareMicrosoft Office Suite
Soft Skills
collaborationcommunicationtrainingproblem-solving
Certifications
Associate’s degreeBachelor's degree