Lead Billing Operations Specialist
Rockbot
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $90,000 - $110,000 per year
Job Level
About the role
- Manage Billing Deliverables, Metrics, and KPIs
- Process a high volume billing for all Types (Autopay, Net Terms, Purchase Order, etc.) according to GAAP principles
- Manage Enterprise Billing process and identify areas improvements
- Process Billing for incoming orders in both our internal database as well as our subscription management platform (Netsuite).
- Process Billing and account change requests.
- Reconcile Billing Accounts Receivable and Payments for all customers
- Partner with internal stakeholders for any Deal Desk and non-standard billing requirements
- Support incoming customer emails, calls, and chats regarding billing issues and account change requests.
- Systems owner for all billing systems (i.e. Netsuite, Avalara, Zendesk, etc.)
- Design solutions for Customer Billing Requirements in Billing Systems
- Generate customer invoices according to specific customer requests and deliver them electronically.
- Manage Accounts Receivable outreach to improve the collections process and reduce time to collect.
- Deliver Billing on time for SaaS and One-Time billing activities
Requirements
- 4+ years experience in a technical or software-based billing-related support position (email, phone, chat or live).
- Experience with ERPs - Netsuite is preferred
- Extreme attention to detail and strong computational skills.
- Excellent written and verbal communication skills.
- Ability to collaborate in a team environment, as well as work as an independent contributor.
- Must be able to prioritize work and manage time effectively; you thrive in a fast-paced, sometimes ambiguous environment.
- You are a self-motivated problem solver, with a can-do attitude.
- Experience with high volume SaaS billings is a plus
- Experience with Netsuite, Avalara, ZenDesk and G Suite is a plus
Benefits
- variable, equity, and benefits for all team members
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
billing managementGAAP principlesaccounts receivablecustomer invoicingcollections processSaaS billinghigh volume billingbilling reconciliationbilling metricsKPI management
Soft Skills
attention to detailcomputational skillswritten communicationverbal communicationteam collaborationindependent contributortime managementproblem solvingself-motivatedadaptability