Senior Netsuite Billing Operations Associate
Rockbot
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $90,000 - $110,000 per year
Job Level
About the role
- Manage Billing Deliverables, Metrics, and KPIs
- Process a high volume billing for all Types (Autopay, Net Terms, Purchase Order, etc.) according to GAAP principles
- Manage Enterprise Billing process and identify areas improvements
- Process Billing for incoming orders in both our internal database as well as our subscription management platform (Netsuite).
- Process Billing and account change requests.
- Reconcile Billing Accounts Receivable and Payments for all customers
- Partner with internal stakeholders for any Deal Desk and non-standard billing requirements
- Support incoming customer emails, calls, and chats regarding billing issues and account change requests.
- Systems owner for all billing systems (i.e. Netsuite, Avalara, Zendesk, etc.)
- Design solutions for Customer Billing Requirements in Billing Systems
- Generate customer invoices according to specific customer requests and deliver them electronically.
- Manage Accounts Receivable outreach to improve the collections process and reduce time to collect.
- Deliver Billing on time for SaaS and One-Time billing activities
Requirements
- 4+ years experience in a technical or software-based billing-related support position (email, phone, chat or live).
- Experience with ERPs - Netsuite is preferred
- Extreme attention to detail and strong computational skills.
- Excellent written and verbal communication skills.
- Ability to collaborate in a team environment, as well as work as an independent contributor.
- Must be able to prioritize work and manage time effectively; you thrive in a fast-paced, sometimes ambiguous environment.
- You are a self-motivated problem solver, with a can-do attitude.
- Experience with high volume SaaS billings is a plus
- Experience with Netsuite, Avalara, ZenDesk and G Suite is a plus
Benefits
- variable, equity, and benefits for all team members
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billing managementGAAP principlesaccounts receivablecustomer invoicingcollections processSaaS billinghigh volume billingbilling reconciliationproblem solvingattention to detail
Soft skills
written communicationverbal communicationteam collaborationtime managementself-motivatedindependent contributoradaptabilitycan-do attitude