Senior Billing Operations Associate
Rockbot
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $110,000 per year
Job Level
Senior
About the role
- Manage Billing Deliverables, Metrics, and KPIs
- Process Billing for all Types (Autopay, Net Terms, Purchase Order, etc.)
- Manage Enterprise Billing process and identify areas improvements
- Process Billing for incoming orders in both our internal database as well as our subscription management platform (Netsuite).
- Process Billing and account change requests.
- Reconcile Billing Accounts Receivable and Payments for all customers
- Partner with internal stakeholders for any Deal Desk and non-standard billing requirements
- Support incoming customer emails, calls, and chats regarding billing issues and account change requests.
- Systems owner for all billing systems (i.e. Netsuite, Avalara, Zendesk, etc.)
- Design solutions for Customer Billing Requirements in Billing Systems
- Manage change in processes in partnership with Product and GoToMarket changes in company policies.
- Generate customer invoices according to specific customer requests and deliver them electronically.
- Manage Accounts Receivable outreach to improve the collections process and reduce time to collect.
- Deliver Billing on time for Subscription and One-Time billing activities
- Maintain a high level of professionalism and work to establish a positive rapport with every stakeholder interaction.
Requirements
- 4+ years experience in a technical or software-based billing-related support position (email, phone, chat or live).
- Experience with Netsuite is preferred
- Extreme attention to detail and strong computational skills.
- Excellent written and verbal communication skills.
- Ability to collaborate in a team environment, as well as work as an independent contributor.
- Must be able to prioritize work and manage time effectively; you thrive in a fast-paced, sometimes ambiguous environment.
- You are a self-motivated problem solver, with a can-do attitude.
- Experience with subscription-based billings is a plus.
- Experience with Netsuite, Avalara, ZenDesk and G Suite is a plus
Benefits
- Variable commission based on KPIs and goals
- Equity for all team members
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billing managementaccounts receivablesubscription billingdata reconciliationcustomer invoicingKPI managementmetrics analysisprocess improvementcomputational skillsproblem solving
Soft skills
attention to detailwritten communicationverbal communicationteam collaborationtime managementindependent contributorprofessionalismrapport buildingself-motivationadaptability