Appointment Coordinator, Communications Center
Rochester Regional Health
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Salary
💰 $18 - $20 per hour
About the role
- Provide courteous, attentive and prompt service to all those you work with and support
- Work well with others in different departments and organizations to deliver a seamless, exceptional customer experience
- Proper use of an EMR to communicate with patients, caregivers, physicians and the community to schedule patient appointments, complete registrations and respond to inquiries
- Enroll and activate patient portal accounts, answer questions and/or resolve any user issues
- Ensure your work is compliant with all policies and procedures
Requirements
- Two (2) years customer service experience, preferably in a health care setting required
- Proficient in use of computers
- Strong customer service skills and the ability to demonstrate compassion and empathy
- Knowledge of medical terminology
- Strong verbal and written communication skills
- Bilingual preferred
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
EMRmedical terminologycomputer proficiency
Soft Skills
customer servicecompassionempathyverbal communicationwritten communicationteamwork