Technology Consultant
Rockwell Automation
Field Autoverification Consultant
Roche
full-time
Posted on:
Location Type: Hybrid
Location: Indianapolis • 🇺🇸 United States
Visit company websiteSalary
💰 $80,300 - $149,100 per year
Job Level
Mid-LevelSenior
About the role
- Consult with customers and key stakeholders to design and implement highly complex autoverification to maximize the RDC solution for the customer
- Provide integration project leadership including project scope definition, acceptance, timelines, and approval
- Determine customer needs and set appropriate installation expectations including project management; monitor project statuses through regular updates; ensure collaboration occurs between customers, Roche, and vendors; maintain internal tracking systems for services and customer follow-up
- Perform validation process of applicable IT solutions to evaluate effectiveness
- Provide routine follow-up support to ensure customers are adopting full use of IT product features; ensure all customers are fully satisfied with their IT connectivity solution and IT product optimization
- Collaborate cross-functionally to identify areas of opportunity; lead and drive solutions
- Provide feedback to the organization (i.e. Global, Marketing, stakeholders, etc.) on potential product enhancements and customer requirements
- Develop and implement training, including materials and/or installation guides for supported IT products, develop consulting tools and service offerings
Requirements
- Bachelor’s degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology or Clinical Laboratory or equivalent work experience.
- 3 + years of experience implementing and evaluating complex laboratory, IT products, medical diagnostic equipment, reagents and/or systems.
- Preferred: 2+ years of Laboratory Experience
- Advanced knowledge of the integration of laboratory information systems, analytical instrumentation and automation systems.
- Understands rule algorithms or Boolean Logic.
- Ability to work with ambiguity as product line ramps up and new options become available
- Working knowledge and experience with Roche Middleware product cobas
- 1+ years of Lab Management and/or Supervisory experience
- Ability to troubleshoot complex problems, consult and drive resolution
Benefits
- Discretionary annual bonus may be available based on individual and Company performance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementintegration of laboratory information systemsanalytical instrumentationautomation systemstroubleshootingvalidation processautoverificationBoolean Logiccustomer supporttraining development
Soft skills
consultationcollaborationleadershipproblem-solvingcommunicationadaptabilitycustomer satisfactionfeedback provisionproject scope definitionmonitoring
Certifications
Bachelor’s degree in Medical TechnologyBachelor’s degree in Information TechnologyBachelor’s degree in Computer ScienceBachelor’s degree in ChemistryBachelor’s degree in BiologyBachelor’s degree in Clinical Laboratory
