Roche

Digital Solutions Engineer

Roche

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $81,600 - $151,600 per year

About the role

  • The Digital Solutions Engineer provides technical advice to support a variety of post-sales activities, including installation, testing, integration, and maintenance of Roche Diagnostic products.
  • Consulting with sales and customers on Roche Diagnostic system product solutions and integration with customers’ medical systems (LIS, EMR, etc).
  • Managing the installation of IT product solutions at customer sites, both remotely and on-site.
  • Determines customer needs and sets appropriate installation expectations, ensuring resources are aligned and available within the specified time-frame.
  • Performs validation processes to evaluate the effectiveness of IT solutions.
  • Ensures all customers are fully satisfied with their IT product installation.
  • Serves as a technical resource for complex system issues and manages critical customer situations, troubleshooting during installation and post go-live phases.

Requirements

  • Bachelor’s Degree in Computer Science, Information Technology, Medical Technology, Life Sciences
  • Two years of laboratory IT, general IT, product line experience or 4 years of experience
  • Able to travel 25% or more to customer sites
  • Currently reside within 50 miles of a major metropolitan US airport
  • One year of project or process management experience that demonstrates the ability to multitask and manage time effectively
  • Fluency with healthcare standards and technologies (HL7, ASTM, HIPAA, Networking, Microsoft Windows, Cache Intersystems)
  • In-depth knowledge of the clinical customer base and critical components of an LIS and laboratory IT processes and workflows
  • Demonstrate effective communication and troubleshooting with requirements for both technical and non-technical groups
  • Ability to evaluate complex processes and apply critical-thinking skills to complete assignments that are complex in nature.
Benefits
  • This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role.
  • Benefits detailed at the link provided below.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
installationtestingintegrationmaintenancevalidation processestroubleshootingproject managementprocess managementcritical-thinkingmultitasking
Soft Skills
effective communicationcustomer satisfactiontechnical resource managementtime managementconsultingproblem-solvingcustomer needs assessmentresource alignmentcomplex process evaluationadaptability
Certifications
Bachelor’s Degree in Computer ScienceBachelor’s Degree in Information TechnologyBachelor’s Degree in Medical TechnologyBachelor’s Degree in Life Sciences