Roche

Lead Engineer, Customer Service

Roche

full-time

Posted on:

Location Type: Hybrid

Location: Warsaw • Poland

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Salary

💰 PLN 228,900 - PLN 425,100 per year

Job Level

Senior

About the role

  • Focus on developing your team members' capabilities that align with the function’s vision.
  • Support them in removing roadblocks, setting a focus on performance management, and ensuring a sustainable pace of delivery.
  • Lead the end-to-end delivery of high-impact features, ensuring alignment with product roadmaps and rigorous quality standards.
  • Cultivate healthy team dynamics and psychological safety.
  • Partner with Product Managers to co-create technical roadmaps and set clear priorities for service delivery excellence.
  • Remove technical and organizational impediments, acting as a proactive leader.
  • Collaborate with global stakeholders to manage expectations, provide progress updates, and align digital solutions with business goals.
  • Optimize delivery performance by defining success metrics and translating data into actionable insights.

Requirements

  • 5+ years of mixed experience in people leadership and product/service management
  • 5+ years in biotech, diagnostics, or regulated life sciences
  • Bachelor's or advanced degree, specifically with a focus on Business or IT
  • Lean and agile mindset
  • Strong understanding of software development and service delivery methodologies
  • Proficiency in solution, information, and process architecture
  • Empowering individuals to act autonomously while staying accountable
  • Strong business acumen and an enterprise mindset.
Benefits
  • Annual bonus payment based on your performance (target 20%)
  • Company car or car allowance.
  • Dedicated training budget (training, certifications, conferences, diversified career paths etc.)
  • Recharge Fridays (2 Fridays off per quarter available)
  • Hybrid work model (min. 2 days in the office weekly)
  • Take time Program (up to 3 months of leave to use for any purpose)
  • Vacation subsidy available
  • Flex Location (possibility to perform our work from different places in the world for a certain period of time)
  • Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice)
  • Private healthcare (LuxMed packages)
  • Group life insurance (UNUM)
  • Multisport.
  • Stock share purchase additions.
  • Yearly sales of company laptops and cars.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software development methodologiesservice delivery methodologiessolution architectureinformation architectureprocess architecture
Soft Skills
people leadershipperformance managementteam dynamicspsychological safetycollaborationempowermentbusiness acumenaccountability
Certifications
Bachelor's degreeadvanced degree