Roche

Regional Support Manager – Core Lab

Roche

full-time

Posted on:

Location Type: Hybrid

Location: Miami • Florida • United States

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Salary

💰 $124,400 - $231,000 per year

About the role

  • Lead team in the delivery of technical installation and maintenance support for existing, new, and potential customers; contribute and achieve results through the management of professional and support staff; manage the team to maintain and grow business and to achieve financial goals and group objectives
  • Direct the technical support for customers through a team of field engineers, technicians, and/or application specialists diagnosing, troubleshooting, and repairing products and/or related components in the field; direct and implement tactical plans
  • Supervise customer responses where standard procedures have failed to isolate or fix problems in non-functioning products or related components
  • Lead process improvement initiatives; maintain and continuously improve the quality system and achieving quality objectives through daily actions
  • Assist the Director or senior leadership in overall operations in the field
  • Establish and manage the department's budget and all assigned resources
  • Select, develop, and evaluate employees to ensure the efficient operation of the function; these activities include hiring, training, performance management, and progressive disciplinary actions

Requirements

  • Bachelor’s degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology or Clinical Laboratory, or equivalent combination of education and experience
  • 3 years of experience in a clinical laboratory, health environment or diagnostics industry
  • 1 year of previous management or supervisory experience, or demonstrated leadership skills
  • Reside in or within 50 miles of the territory
  • Willing and able to travel approximately 50%, including overnight travel
  • Experience working in or with the Roche Support Network
  • Ability to learn Roche product lines, equipment, products and/or systems
  • Effective written/verbal communication skills
  • Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships
  • Effective leadership, motivational, time management skills.
Benefits
  • Relocation benefits are not available with this job posting.
  • Eligible to earn incentive compensation calculated in accordance with the applicable Incentive Compensation Plan.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical installationmaintenance supportdiagnosingtroubleshootingrepairingprocess improvementquality system managementbudget managementperformance managementclinical laboratory experience
Soft Skills
leadershipcommunicationcustomer servicemotivational skillstime managementteam managementproblem-solvingtrainingevaluationinterpersonal skills
Certifications
Bachelor’s degree in Medical TechnologyBachelor’s degree in Information TechnologyBachelor’s degree in Computer ScienceBachelor’s degree in ChemistryBachelor’s degree in BiologyBachelor’s degree in Clinical Laboratory