Roche

Payroll & Benefits Specialist – 24 Months Fixed Term Contract

Roche

contract

Posted on:

Location Type: Office

Location: Tokyo • Japan

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Job Level

Junior

Tech Stack

ServiceNow

About the role

  • Execute system data maintenance and administrative activities in support of P&C business processes in the area of payroll, tax, social insurance, time, several local and global benefits administration, etc. (details refer to the country service catalog)
  • Provide customer service on pay, time and benefits related activities, such as inquiry resolution, request management, and troubleshooting.
  • Understand and have working knowledge of local time/absence policies.
  • Correspondence with managers and leaders to confirm accuracy of employee time/absence entry.
  • Manage, process and reconcile mass upload files for all pay frequencies.
  • Monitor data flows to/from Workday to Vendor for accuracy
  • Ensure integrations are processed timely and resolve any errors ensuring accurately processed
  • Ensure regulatory compliance in line with the countries, customers, and regulations.
  • Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way.
  • Supports P&C Chapters in system maintenance activities.
  • Provide guidance and advisory to first level P&C support teams.
  • Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (KA, SWIs).
  • Participating in project activities as required
  • Ensure consistent and reliable service delivery for customers serviced.
  • Implement processes and initiatives to ensure continuous improvement as well as service enhancement.
  • Ensure end to end ownership of resolution
  • Ensure operations according to defined KPIs and ServiceNow OKRs.
  • Support country non-PTB activities upon the business needs if applicable.
  • Build relationships with P&C colleagues as well as with customers to ensure ongoing service delivery effectiveness.
  • Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.
  • Achieve our P&C vision by driving local consistency through collaboration.
  • Continuous contribution to the improvement of the performance of People Support Solutions
  • Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback)

Requirements

  • 1-3 years of experience in payroll services and benefits administration in a shared service center environment preferably.
  • Knowledge of payroll cycle and processes
  • Excellent attention to detail and analytical ability
  • Advanced Excel skills (pivot table, v-lookup, etc.)
  • Proven track record of being able to deliver in a matrix organization.
  • Ability to work independently in a fast-paced and changing environment and to handle multiple, competing priorities.
  • English strong communication skills both written and spoken are essential (other language requirement based on region i.e German, French, Italian, Spanish, Portuguese, Hungarian, Chinese) and Fluent-level Japanese(JLPT N1)
  • Preferably HR generalist know-how.
  • Ability to thrive in an ambiguous and multicultural environment working across borders.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
payroll servicesbenefits administrationpayroll cycleadvanced Exceldata maintenancedata reconciliationregulatory compliancecustomer serviceinquiry resolutiontroubleshooting
Soft Skills
attention to detailanalytical abilitycommunication skillsindependenceability to handle multiple prioritiescollaborationcustomer care principlesrelationship buildingproactive approachadaptability
Certifications
JLPT N1