Field Service Engineer
Roche
full-time
Posted on:
Location Type: Office
Location: Porto • Portugal
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About the role
- Responsible for the installation, maintenance, and repair of high-tech laboratory equipment at our customers in laboratories and hospitals
- Maximize customer satisfaction and ensure that Roche Diagnostics systems meet the manufacturer’s specifications
- Conduct site visits for troubleshooting, training & follow-ups, ensuring immediate and proper scientific support
- Contribute to customer long-term loyalty by adopting a commercial mindset, understanding their business needs, and identifying opportunities to add value while documenting calls and activities on the Roche CRM System
Requirements
- Bachelor or Master degree in Engineering (preferably electronics, mechanical or related)
- Knowledge of IT network infrastructure, firewalls and installation of Windows and Linux operating systems
- Experience with laboratory devices (previous experience with Roche equipment is a significant asset)
- Good level of written and spoken Portuguese and English
- Driving license
- Place of residence in the greater Porto area
- Availability for national travel (site visits) and international travel (training)
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
installation of laboratory equipmentmaintenance of laboratory equipmentrepair of laboratory equipmentIT network infrastructurefirewallsWindows operating systemLinux operating systemexperience with laboratory devicestroubleshootingcustomer support
Soft Skills
customer satisfactioncommercial mindsetunderstanding business needsidentifying opportunitiesdocumentation skillscommunication skillstraining skillsloyalty buildingproblem-solvinginterpersonal skills
Certifications
Bachelor degree in EngineeringMaster degree in Engineeringdriving license