Customer Success Manager – Deployments
Robust.AI
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $120,000 - $150,000 per year
About the role
- Own day-to-day planning and coordination for customer deployments and launch readiness
- Serve as the primary point of contact for customer deployment execution and communication
- Build and manage project plans, milestones, action trackers, risk logs, and deployment status updates
- Run kickoff meetings, weekly deployment meetings, readiness reviews, and go-live check-ins with customer and internal teams
- Coordinate customer readiness across operations, facilities, IT/networking, training, staffing, and workflow requirements
- Partner with Robot Technicians, Engineering, Product, Hardware, Sales, and Customer Success leadership to support successful launches
- Escalate risks and blockers quickly and ensure timely follow-up across cross-functional teams
- Support onsite launch execution and customer communication during critical deployment periods
- Prepare status reports by gathering, analyzing, and summarizing relevant information
- Provide deployment metrics readouts and support post-launch reviews and lessons learned
- Build trusted customer relationships during deployment and early stabilization, and support expansion coordination over time as needed
- Able to travel on short notice up to 80% of the time within the United States for customer launches and onsite support
Requirements
- BS in Business Administration, Operations, Engineering, or related field and at least 4 years of related work experience
- Strong knowledge and understanding of distribution and fulfillment operations
- Experience managing implementations, customer deployments, or complex operational projects
- Ability to communicate technical/complex information both verbally and in writing
- Self-motivated and able to solve problems independently and in customer settings
- Strong communication skills to collaborate effectively with internal and external teams
- Knowledge of and interest in diverse technical topics, including software, hardware, and robotics
- Strong leadership and relationship-building skills
- Ability to perform multiple tasks concurrently and respond to pressure situations effectively
- Experience building trust with customer stakeholders while driving execution and accountability
Benefits
- Base salary, depending on your skills, qualifications and experience
- Stock options and huge growth potential
- Strong startup (and fun) culture
- Medical, Dental, and Vision coverage
- Flexible vacation and sick leave practices
- Paid parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementdeployment executionrisk managementdata analysismetrics reportingcustomer deployment managementimplementation managementoperations managementtechnical communicationproblem-solving
Soft Skills
communicationleadershiprelationship buildingself-motivationcollaborationmultitaskingpressure managementtrust buildingindependent problem-solvingcustomer engagement
Certifications
BS in Business AdministrationBS in OperationsBS in Engineering