Robbu - Business Communication Solutions

Manager

• Manage a portfolio of enterprise, high-touch clients
• Serve as the primary executive point of contact
• Ensure retention, satisfaction and growth (upsell/cross-sell)
• Build and execute strategic account plans (Account Plans)
• Act directly in high-criticality situations with clients
• Lead conflict resolution with maturity and executive presence
• Be able to "turn the game around" in adverse scenarios
• Take ownership and lead recovery plans
• Identify growth opportunities within the account base
• Build high-value commercial and technical proposals
• Connect customer needs with technological solutions (omnichannel, automation, AI, etc.)
• Develop a consultative and strategic vision for the client
• Anticipate issues before they impact the customer
• Do not act only reactively – be proactive and take the lead
• Structure practical and viable solutions, even in complex scenarios
• Resolve most issues internally before escalating
• Act as a bridge between the client and internal teams (Product, Engineering, Support, Sales)
• Ensure alignment of expectations and deliveries
• Prioritize requests based on business impact
• Escalate in a structured and objective manner when necessary

Senior Strategic Accounts Manager