Robbu - Business Communication Solutions

Account Manager

• Manage a portfolio of enterprise, high-touch clients
• Serve as the primary executive point of contact
• Ensure retention, satisfaction, and growth (upsell/cross-sell)
• Develop and execute strategic account plans (Account Plans)
• Directly handle high-criticality situations with clients
• Lead conflict resolution with maturity and an executive demeanor
• Be able to turn the situation around in adverse scenarios
• Take ownership and lead recovery plans
• Identify growth opportunities within the client base
• Build high-value commercial and technical proposals
• Connect client needs with technological solutions (omnichannel, automation, AI, etc.)
• Develop a consultative and strategic perspective for the client
• Anticipate issues before they impact the client
• Do not operate only reactively – take a proactive, leading role
• Structure practical and feasible solutions, even in complex scenarios
• Resolve most issues internally before escalating
• Act as the link between the client and internal teams (Product, Engineering, Support, Sales)
• Ensure alignment of expectations and deliveries
• Prioritize requests based on business impact
• Escalate in a structured and objective manner when necessary

Strategic Account Manager

Financial Planning and Analysis

• Elaborar comparativo de faturamento mensal
• Preparar comparativo de volumetria semanal
• Apoiar no cálculo de margem bruta por cliente
• Preparar template de realizado para envio aos diretores
• Enviar orçamento trimestral aos diretores para preenchimento
• Compilar as planilhas para aprovação do Controller
• Encaminhar o orçamento aprovado aos diretores
• Enviar mensalmente o comparativo de orçado x realizado para os diretores
• Apoiar na identificação de valores fora do orçamento e reportar ao Controller

Strategic Account Manager

Jovem Aprendiz Financeiro