Strategic Account Manager

Robbu - Business Communication Solutions

Account Manager ensuring satisfaction and growth for large enterprise clients at Robbu. Leading strategic account plans and crisis management to deliver high value solutions.

Posted 7/20/2026full-timeRemote • 🇧🇷 BrazilSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise client relationships, focusing on retention, satisfaction, and growth through strategic account planning and proactive problem-solving. Capable of leading recovery plans and conflict resolution while connecting client needs with technological solutions.

Highest-signal resume keywords

Account ManagementCrisis ManagementStrategic Account PlanningClient Relationship ManagementAdvanced English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlansCrisis ManagementClient RetentionUpsell/Cross-Sell StrategiesProposal DevelopmentOmnichannel SolutionsAutomationAI SolutionsConflict ResolutionGrowth Opportunity Identification

Soft Skills

Proactive Problem-SolvingMaturity in Conflict ResolutionExecutive DemeanorAnticipation of Client IssuesEffective Communication

Industry Keywords

Enterprise ClientsHigh-Touch ClientsClient SatisfactionClient Needs AssessmentInternal Team Collaboration

About the role

Key responsibilities & impact

Manage a portfolio of enterprise, high-touch clients
Serve as the primary executive point of contact
Ensure retention, satisfaction, and growth (upsell/cross-sell)
Develop and execute strategic account plans (Account Plans)
Directly handle high-criticality situations with clients
Lead conflict resolution with maturity and an executive demeanor
Be able to turn the situation around in adverse scenarios
Take ownership and lead recovery plans
Identify growth opportunities within the client base
Build high-value commercial and technical proposals
Connect client needs with technological solutions (omnichannel, automation, AI, etc.)
Develop a consultative and strategic perspective for the client
Anticipate issues before they impact the client
Do not operate only reactively – take a proactive, leading role
Structure practical and feasible solutions, even in complex scenarios
Resolve most issues internally before escalating
Act as the link between the client and internal teams (Product, Engineering, Support, Sales)
Ensure alignment of expectations and deliveries
Prioritize requests based on business impact
Escalate in a structured and objective manner when necessary

Requirements

What you’ll need

8 to 10+ years of experience in account management or related areas
Previous experience with large enterprise clients
Proven track record in crisis management and account recovery
Advanced English (essential for international contexts)
Must be based in the state of São Paulo

Benefits

Comp & perks

Support for professional courses
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