Robbins Recruiting Solutions LLC

Customer Success Manager

• Lead, coach, and develop a team of client success and account management professionals
• Design and execute retention and expansion strategies with a commercial mindset
• Track performance through KPIs and reporting to ensure team success
• Partner cross-functionally to improve processes and elevate client outcomes
• Drive proactive, consultative client relationships
• Ensure exceptional service delivery and client satisfaction
• Act as a liaison across internal teams to deliver seamless solutions
• Identify opportunities for renewals and account expansion
• Leverage client insights to strengthen relationships and increase value
• Own performance metrics including retention, expansion revenue, and NPS

Director, Client Success

Inside Sales

• Lead and manage the inside sales team to meet and exceed sales targets and KPIs
• Provide ongoing one-on-one coaching across the full sales cycle including prospecting, development, demonstrations, proposals, negotiations, and closing
• Conduct joint customer calls, phone observations, and sales strategy planning sessions
• Train and develop team members to strengthen sales skills and product knowledge
• Develop and execute territory and sales action plans
• Track and analyze sales performance metrics and pipeline activity
• Provide insights and recommendations to improve team performance
• Ensure efficient use of CRM systems and sales tools
• Recruit, interview, hire, and onboard new sales representatives
• Continuously refine interviewing and selection processes
• Foster a positive and high-performance sales culture focused on accountability and growth
• Represent Sales in cross-functional business reviews and strategy discussions
• Collaborate with marketing, operations, and leadership to drive sales initiatives
• Address escalated client concerns and ensure high levels of customer satisfaction
• Compile and present sales reports to senior leadership

Inside Sales Manager

Financial Planning and Analysis

• Serve as a trusted financial advisor to the President and executive team.
• Translate complex financial data into clear, practical insights for non finance leaders.
• Participate in executive planning, budgeting, forecasting, and performance reviews.
• Support growth initiatives, including new entities, structural changes, and potential acquisitions.
• Ensure finance is a proactive strategic partner—not just a reporting function.
• Own the month end close process for all entities, including consolidated financial statements.
• Ensure accuracy, completeness, and consistency of:
• Profit & Loss statements
• Balance Sheets
• Cash Flow statements
• Job costing and WIP (mitigation and reconstruction)
• Review and approve journal entries requiring professional judgment, including:
• Accruals and prepaids
• Depreciation and amortization
• Payroll and benefit accruals
• WIP and job cost adjustments
• Management fees
• Inter company entries
• Maintain closing workpapers, balance sheet reconciliations, and documentation standards.
• Own and oversee all inter company transactions, balances, and settlements across entities.
• Ensure timely and accurate inter company reconciliations during each close cycle.
• Establish and enforce inter company accounting policies, documentation standards, and approval controls.
• Identify, resolve, and prevent inter company discrepancies through root cause analysis.
• Ensure inter company activity is properly reflected in both entity level and consolidated financials.
• Establish, document, and enforce accounting policies, SOPs, and internal controls.
• Ensure compliance with:
• Sales tax, payroll tax, and coordination of income tax filings
• Franchise reporting, royalties, and required surveys
• Insurance renewals and coverage documentation
• Lead external audits, reviews, and CPA relationships.
• Proactively identify financial, compliance, and control risks and implement corrective action.
• Oversee cash flow forecasting, liquidity management, and banking relationships (as applicable).
• Partner with operations and production leadership to ensure:
• Accurate job margin reporting
• Reliable WIP projections
• Meaningful variance analysis and corrective action
• Deliver consistent weekly and monthly reporting that drives accountability and decision making.
• Lead, mentor, and develop the finance team, including controllers, accounting managers, AP/AR, and payroll.
• Set clear expectations, accountability standards, and performance metrics.
• Design scalable roles, workflows, and systems to support organizational growth.
• Serve as escalation point for complex issues while empowering the team to execute effectively.

Director, Client Success

Inside Sales Manager

Director, Finance