Robbins Recruiting Solutions LLC

Business Operations

• The Business Operations Manager is a highly visible, cross-functional role responsible for shaping, improving, and sustaining core operational processes across the company.
• In the first year, this role will be heavily focused on Document Management operations, ensuring clarity, accuracy, and consistency in workflows tied to incoming and outgoing mail—an essential component of tax work with significant compliance implications.
• As the Business Operations Manager builds a deep understanding of how the organization functions across departments, the role will expand to lead process optimization initiatives that drive scalability, cross-functional alignment, and overall internal efficiency.
• This position will also work closely with the Product Manager to align business processes with system and reporting needs.
• Given the strategic nature of the role, it reports directly to the CEO.

Business Operations Manager

Sales Development Rep

• Work with leads to create new account opportunities
• Identify and qualify customers by conducting a comprehensive needs analysis and solution match for prospective buyers
• Work with existing customers to identify business expansion opportunities
• Manage and update lead list and account database
• Connect with decision-makers and build a strong relationship as a trusted resource
• Address prospect and customer questions or concerns to support smart decision making
• Collaborate with the current sales team to create new customer opportunities
• Initiative: A self-starter who is able to effectively manage time and priorities. A confident and strong self-assurance to succeed in creating new relationships and understanding customer needs in order to find solutions to their challenges.
• Critical thinking: An ability to make logical judgments based on their own experience and research. This skill includes learning to effectively solve complicated problems with confidence and is a good way to enhance one's credibility with prospective customers.
• Results Oriented: Communicating with company executives and other employees should be done clearly, respectfully, and concisely. The ideal candidate uses their communication skills to present concepts like income reporting and budgeting to non-accounting clerks in terms that they can understand without appearing arrogant or unlikeable.
• Communication: The ability to capture attention and influence others through verbal and written communications. The ideal candidate can convey product benefits and our unique value proposition in a way that builds strong partnerships.
• Three (3) years of sales experience
• Proficient computer skills including Microsoft Office, ACT database, and QuickBooks Online a plus
• Excellent professional, organizational, oral, and written communication skills
• Possess a positive attitude with a strong desire to learn
• Degree or equivalent work/education experience, desired
• Position is hybrid at an office/warehouse setting in Dallas, Texas

Business Operations Manager

Sales Development Specialist