roadsurfer

Customer Success Representative, Part Time

roadsurfer

part-time

Posted on:

Location Type: Hybrid

Location: Calgary • Canada

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Salary

💰 $16 - $18 per hour

About the role

  • You serve as the initial point of contact for roadsurfer prospects and customers, offering tailored guidance on our product offerings.
  • Respond to customer’s inquiries via phone and email offering top notch service to every customer.
  • Provide detailed information regarding RV rentals, services and accessories.
  • Answer before adventure questions to guide the customer through the booking process.
  • You professionally and effectively handle issues such as damage claims, breakdowns, ensuring prompt solutions and overcoming objectives.
  • Assist customers in troubleshooting issues with RVs and related equipment.
  • Provide fast solutions and recommendations based on the customers’ needs.
  • Manage customer objectives with empathy and efficiency.
  • Work closely with the stations to offer customer-related support and offer a high-level customer experience.
  • Your responsibilities include coordinating existing bookings and subscriptions, whether it's for updates, changes, or cancellations.
  • Utilize Ticketing/Phone CRM system to manage customer interactions and track inquiries effectively.
  • Process booking changes and cancellations with proper notation and follow-up.
  • Use of Microsoft Suites to connect with your team and organization.
  • Collaborate closely with other teams, such as product development, our international stations, and the sales team, to maximize service quality.
  • Work closely with the Supervisor regarding escalations.
  • Work with other departments to ensure cohesive customer experience.

Requirements

  • 2 years’ minimum customer service experience. Inbound/Outbound call experience desired.
  • Strong communication skills. Fluent in English. Multilingual is a plus.
  • Quick problem solving and troubleshooting techniques.
  • Knowledge of Zendesk or a similar CRM system is a plus.
  • Proficient in Microsoft Suite (Teams, Outlook, Excel etc.) Tech Savvy.
  • Customer service experience in a car dealership, car rental and/or U-Haul industry is a plus.
  • Able to work independently & experience working remotely.
  • Your cheerful attitude shines through, the ability to WOW our customers!
Benefits
  • Open availability to meet business needs which includes nights and weekends.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceproblem solvingtroubleshootingbooking managementdamage claims handlingRV rentals knowledgeservice recommendationsinbound call experienceoutbound call experiencecancellation processing
Soft Skills
strong communicationempathyefficiencyindependencecheerful attitudecustomer experience focuscollaborationprofessionalismadaptabilitycustomer relationship management