roadsurfer

Operations

• As Operations Business Director Germany, you are responsible for the operational management of the German market — roadsurfer's largest and highest-revenue market.
• You ensure that stations, fleet, and repair & maintenance processes are stable, efficient and scalable, and that operational targets for cost, quality, availability and customer satisfaction are reliably met.
• You manage day-to-day operations across all German locations, work closely with central teams within a matrix organization, and ensure clear processes, consistent execution and measurable performance.
• Responsible for central operational KPIs, including: vehicle availability & downtime, repair & maintenance cost per vehicle, pickup & return productivity, service & quality metrics (e.g., NPS/SQS)

Director of Operations – Germany

Customer Support

• Help with vehicle care, taking responsibility for exterior and interior cleaning of our campers
• Support customer service by welcoming customers at pickup and return of their camper, putting a smile on their faces and making their roadsurfer journey unforgettable
• Assist our station team with daily tasks and ensure our #happyroadsurfer head off on holiday happy

Customer Service, Vehicle Preparation

Strategy

• You will work and drive a range strategic key projects across different departments targeted to drive growth, profitability and operational excellence.
• You will work closely with stakeholders on all levels of the company to prioritize strategically while ensuring a successful execution with operational teams.
• You will have direct contributions to our yearly business plan and corporate development by making recommendations, scoping projects and building business cases to accelerate our growth.
• You are in charge of improving cost structures, process efficiency, revenue increase and growth and expansion.
• You will be handling long term projects as well as ad hoc topics that might come up dynamically as you progress in a fast-growing scale-up.

Director of Operations – Germany

Customer Service, Vehicle Preparation

Senior Corporate Strategy Manager