roadsurfer

Strategy

• You will work and drive a range strategic key projects across different departments targeted to drive growth, profitability and operational excellence.
• You will work closely with stakeholders on all levels of the company to prioritize strategically while ensuring a successful execution with operational teams.
• You will have direct contributions to our yearly business plan and corporate development by making recommendations, scoping projects and building business cases to accelerate our growth.
• You are in charge of improving cost structures, process efficiency, revenue increase and growth and expansion.
• You will be handling long term projects as well as ad hoc topics that might come up dynamically as you progress in a fast-growing scale-up.

Senior Corporate Strategy Manager

Customer Success Manager

• We will develop you into a roadsurfer Spots expert so you can independently support our customers and hosts. You will be the first point of contact and handle questions about our product "spots".
• First-level support: You will provide our customers with solutions in challenging travel situations and ensure cases are closed. Your focus will be on "Roadside Assistance." You will be supported by modern AI tools to help you assist more effectively.
• During peak season, the phone is your number-one contact channel (of course browser-based and modern).
• Handling booking adjustments: Your responsibilities include coordinating existing bookings—updates, rebookings, cancellations, or complaint cases.
• You will work closely with other teams, including Product and Finance, to maximize service quality.

Senior Corporate Strategy Manager

Working Student – Customer Success