Director of Operations – Germany

roadsurfer

Operations Business Director managing operational efficiency and performance in Germany for roadsurfer. Leading teams across multiple locations to achieve performance goals in the camper rental market.

Posted 7/13/2026full-timeRemote • 🇩🇪 GermanyLead💰 €70,000 - €140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong operational management capabilities with a focus on achieving key performance indicators, cost control, and customer satisfaction in a decentralized environment. Proven leadership across multiple locations with a data-driven decision-making approach and effective communication in a matrix organization.

Highest-signal resume keywords

Operational ManagementKPI ResponsibilityData-Driven Decision-MakingLeadership Across LocationsCost Control

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational KPIsBudget ManagementFleet ManagementAnalytical SkillsCost Control

Soft Skills

Communication SkillsExecution SkillsHands-On Mentality

Industry Keywords

Asset-Heavy Business ModelsDecentralized EnvironmentCustomer SatisfactionService MetricsRepair & Maintenance Processes

About the role

Key responsibilities & impact

As Operations Business Director Germany, you are responsible for the operational management of the German market — roadsurfer's largest and highest-revenue market.
You ensure that stations, fleet, and repair & maintenance processes are stable, efficient and scalable, and that operational targets for cost, quality, availability and customer satisfaction are reliably met.
You manage day-to-day operations across all German locations, work closely with central teams within a matrix organization, and ensure clear processes, consistent execution and measurable performance.
Responsible for central operational KPIs, including: vehicle availability & downtime, repair & maintenance cost per vehicle, pickup & return productivity, service & quality metrics (e.g., NPS/SQS)

Requirements

What you’ll need

Several years of experience in a highly operational leadership role in a decentralized environment
Demonstrable responsibility for operational KPIs, budgets and cost control
Experience in operations, fleet or asset-heavy business models
Leadership experience across multiple locations
Strong numerical and analytical skills and a pronounced data-driven decision-making approach
Strong execution skills, clarity in action and a pronounced hands-on mentality
Excellent communication skills in a matrix organization
Willingness to travel regularly within Germany and to the headquarters in Munich / Frankfurt

Benefits

Comp & perks

TEAM SPIRIT & TEAM EVENTS: Enjoy a collegial atmosphere with flat hierarchies, lots of fun and great team spirit.
PERSONAL DEVELOPMENT: We support your personal and professional growth through an individual Growth Plan and our Inhouse Academy.
CAMPER BUDGET: As a roadsurfer employee, use our campers and experience the #happyroadsurfing lifestyle firsthand.
JOB TICKET/BIKE LEASING and other benefits: Benefit from our additional perks!
DISCOUNTS: Use our Corporate Benefits platform, the Travel Industry Card and Family & Friends discounts.
OFFICE DOGS: Dogs are warmly welcome in our office.