Roadie

Customer Support Specialist

Roadie

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members
  • Address all customer concerns politely, using active listening skills to understand and confirm the information
  • Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
  • Proactively monitor in-progress deliveries and take corrective action when necessary
  • Manage non-standard delivery situations with professionalism, empathy, and urgency
  • Effectively use Salesforce and other internal tools to accurate log interactions and solve issues
  • Collaborate with team members from various Roadie departments to ensure seamless delivery experience

Requirements

  • 2+ year customer service experience, optimally with a technology or logistics company
  • Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
  • Able to quickly and efficiently problem solve and troubleshoot
  • Comfortable with a fast-paced environment and changing requirements
  • Ability to receive and implement feedback to continuously improve quality of support provided to customers
  • Proactive and able to comfortably navigate through uncertainty and ambiguity
  • Must have the ability to work a schedule comprised of non-standard hours, including evenings and weekends
  • Experience with Salesforce, a plus!
Benefits
  • Competitive total rewards package
  • 100% company-paid health insurance for yourself
  • 401(k) with company match
  • Tuition & student loan repayment assistance- yes, we’ll contribute directly to your student loans!
  • Remote-first environment
  • Generous PTO
  • Inclusive family leave policy that supports all new parents
  • Paid Wellness Days in addition to Company holidays
  • Monthly WFH stipend
  • Paid sabbatical leave- tenured Roadies are given extra time to unplug, rest, and explore
  • The technology you need to get the job done
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceproblem solvingtroubleshooting
Soft Skills
active listeningcommunicationempathyprofessionalismproactivityadaptability