Roadie

Full-stack Engineer

• Be part of a team of experienced Software Engineers that are designing, implementing and testing software in an agile environment
• Tackle tough technical challenges and play a key role in crafting high-quality code for innovative new products that will make an impact
• Collaborate closely with talented Engineers, QA specialists, and Product Owners to build and launch powerful software solutions
• Write clean, maintainable, and testable code using modern technologies like Golang, Ruby, and Python, and contribute to the growth of our development stack
• Drive continuous improvement by identifying issues, optimizing processes, and enhancing software quality and reliability for an exceptional user experience

Software Engineer Intern

Content Marketing Manager

• Create and refine CX content that aligns with Roadie’s voice and style, ensuring clarity, consistency, usability, and strong customer self-service outcomes.
• Regularly audit internal and external Salesforce content for accuracy and relevance, partnering with the CX Enablement team to analyze user behavior, address content gaps, and improve resources.
• Translate process maps and workflows provided by CX Operations Specialists into clear, digestible guides for CX team members.
• Partner with Product and Marketing teams to stay current on feature rollouts, enhancements, and campaigns, ensuring CX teams are equipped with the most up-to-date resources and messaging.
• Work with the Legal team to secure necessary approvals for external-facing content.
• Prioritize and organize incoming content requests based on scope, urgency, and deadlines.
• Ensure efficient and timely completion of deliverables based on KPIs set by the Content & Instructional Design Manager.
• Develop and maintain CX team macros to ensure standardized, brand-aligned communication across customer interactions.
• Deliver and manage internal communications for CX teams across communication channels.
• Optimize the knowledge base’s search experience by staying current on Salesforce features and capabilities.
• Provide regular updates to CX Enablement leadership regarding help center performance, content initiatives, and identified opportunities for knowledge improvement.

CX Content Specialist

Customer Support

• Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members
• Address all customer concerns politely, using active listening skills to understand and confirm the information
• Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
• Proactively monitor in-progress deliveries and take corrective action when necessary
• Manage non-standard delivery situations with professionalism, empathy, and urgency
• Effectively use Salesforce and other internal tools to accurate log interactions and solve issues
• Collaborate with team members from various Roadie departments to ensure seamless delivery experience

Customer Support Specialist

Compliance

• Support and conduct audits to ensure compliance with Roadie directives, and regulatory frameworks including HIPAA and SOC2
• Develop, maintain, and update policies, procedures, and documentation
• Prepare and manage audit evidence, findings, and remediation tracking
• Coordinate with external auditors and internal control owners throughout the audit process
• Identify compliance gaps and support risk treatment and corrective action plans
• Perform risk assessments across systems, applications, and vendors
• Advise teams on security and privacy requirements in system and application design
• Stay current on regulatory standards, compliance requirements, and industry best practices
• Support security and compliance awareness through training and guidance
• Communicate compliance status, risks, and mitigation strategies to stakeholders

Software Engineer Intern

CX Content Specialist

Customer Support Specialist

GRC Analyst