Roadie

Full-stack Engineer

• Design, build, and test the APIs and services that power RoadieXD
• Develop internal and customer-facing tools, primarily in React, that enable our cross-dock operations to scale efficiently
• Partner with Engineering, Product, and Operations to solve complex logistics challenges and deliver high-impact features
• Influence architecture and technical design decisions that improve the scalability, reliability, and performance of the Roadie platform
• Write clean, maintainable code backed by automated testing, thoughtful code reviews, and modern engineering best practices
• Continuously improve existing systems by identifying opportunities to enhance performance, developer experience, and long-term maintainability

Senior Full Stack Engineer

Safety Specialist

• Identify, thoroughly investigate, and resolve risk-related issues on the Roadie platform
• Leverage data to identify patterns and trends in escalated incidents
• Identify procedural gaps to develop efficiency and effectiveness within the team
• Manage critical and high-risk situations appropriately and with a sense of urgency
• Adjudicate user background screenings while adhering to geographic compliance & regulations
• Adhere to legal and risk-related policies and procedures
• Partner with law enforcement as needed when managing ongoing investigations
• Investigate, audit, and decision on sender Gig related claims
• Research industry standards and best practices to improve internal processes
• Reduce company losses by assessing internal and external liabilities
• Partner with the Legal team to conduct investigative research and support external user communications

Trust & Safety Specialist

Product Manager

• Own the roadmap and backlog for Roadie’s internal billing and sender payment platforms, balancing business priorities, technical needs, and long-term product strategy
• Partner with Finance, Sales, Data Science, Operations, and Engineering to design and deliver scalable billing and payment solutions
• Translate complex business needs into clear product requirements, user stories, and prioritized work for engineering teams
• Drive product decisions by analyzing data, identifying opportunities, and measuring the impact of new features and improvements
• Build and maintain strong relationships with internal stakeholders and external partners, including UPS and payment vendors
• Develop reporting and instrumentation to monitor billing accuracy, platform health, and operational performance
• Continuously improve internal workflows to increase efficiency, reduce manual effort, and create a better experience for Roadie teams

Product Owner

DevOps Engineer

• Work cross-functionally with the InfoSec, SRE, and Engineering teams
• Keep up to date with current vulnerabilities in the DevOps space, patch, mitigate, or procure acceptance of the vulnerability by InfoSec standards
• Check code and repositories for insecure coding practices and work with Engineering teams to remediate
• Work closely with InfoSec to create and maintain Secure SDLC training
• Conduct security based quality assurance on pre-deployment packages, and seek approval or denial of those deployments based upon security findings
• Conduct security based quality assurance such as dynamic and static code testing
• Work closely with Compliance and Engineering teams to conduct pre-project risk assessments
• Implement security checks and practices within CI/CD pipelines to ensure secure code deployment and infrastructure
• Develop automation scripts and tools to streamline security processes, including vulnerability scanning, patch management, and incident response
• Conduct security training and awareness programs for engineering teams to promote a security-first culture

DevSecOps Engineer

Content Marketing Manager

• Create and refine CX content that aligns with Roadie’s voice and style, ensuring clarity, consistency, usability, and strong customer self-service outcomes
• Regularly audit internal and external Salesforce content for accuracy and relevance, partnering with the CX Enablement team to analyze user behavior, address content gaps, and improve resources
• Translate process maps and workflows provided by CX Operations Specialists into clear, digestible guides for CX team members
• Partner with Product and Marketing teams to stay current on feature rollouts, enhancements, and campaigns, ensuring CX teams are equipped with the most up-to-date resources and messaging
• Work with the Legal team to secure necessary approvals for external-facing content
• Prioritize and organize incoming content requests based on scope, urgency, and deadlines
• Ensure efficient and timely completion of deliverables based on KPIs set by the Content & Instructional Design Manager
• Develop and maintain CX team macros to ensure standardized, brand-aligned communication across customer interactions
• Deliver and manage internal communications for CX teams across communication channels.
• Optimize the knowledge base’s search experience by staying current on Salesforce features and capabilities.
• Provide regular updates to CX Enablement leadership regarding help center performance, content initiatives, and identified opportunities for knowledge improvement.

CX Content Specialist

Manager

• Own the end-to-end strategy and performance of Roadie’s third-party contact center vendors, ensuring alignment with Roadie’s CX goals
• Lead and mentor CX Vendor Managers, driving accountability, performance, and effective escalation management
• Drive comprehensive vendor assessments by analyzing performance data, KPIs, compliance, quality, and service levels
• Monitor and manage vendor performance, holding partners accountable to Roadie’s service delivery and quality expectations
• Identify opportunities for operational improvements and guide your team in building clear action plans to drive measurable results
• Collaborate and align with Training & Quality to oversee initial and ongoing training and enablement requirements for all vendor partners.
• Ensure adherence to contract terms, SLAs, commitments, and communication standards—escalating concerns when needed
• Oversee and coordinate vendor performance audits (regulatory, technical, security, risk, etc.) and communicate insights to Roadie leadership
• Build and maintain strong vendor relationships, including facilitating QBRs, participating in contract negotiations, and overseeing invoice review and approvals
• Partner with Workforce Management to forecast capacity needs and allocate headcount across vendors
• Collaborate cross-functionally to support broader CX operational initiatives and contribute to strategic planning
• Owns risk management, including operational, contractual, and co-employment considerations

Senior Full Stack Engineer

Trust & Safety Specialist

Product Owner

DevSecOps Engineer

CX Content Specialist

CX Vendor Manager – Lead