Roadie

Full-stack Engineer

• Play an integral role in the development, design, testing, and maintenance of Roadie’s platform APIs and services
• Work across the engineering team to refactor existing systems and architect new features and solutions at scale
• Partner with Engineering leadership to scope and define work across the team
• Apply experience and knowledge of industry best practices to support and continuously improve the performance, efficiency, and maintainability of existing applications
• Lead by example and mentor developers in all aspects of planning, development and testing
• Collaborate with Engineering, Product, and Data Science team members, providing a voice in backend architectural design decisions
• Contribute to establishing and improving software engineering best practices
• Backend: Go, Ruby on Rails
• Postgres, Redis, Kafka, Redshift
• AWS
• Docker, Kubernetes
• git, GitHub, CircleCI
• At least 6+ years of software architecture and software development experience
• Strong expertise in multiple programming languages, preferably Ruby and/or Go
• Experience with Stripe, Checkr, Persona, a plus!
• Exposure to microservices design and architecture
• Demonstrated ability to learn new technologies quickly
• Proven track record of providing stable and secure code in production environments
• Desire for continuous improvement of processes, code, and efficiency
• Strong communication skills with the ability to distill complex problems into digestible insights

Senior Software Engineer

Customer Support

• Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members
• Address all customer concerns politely, using active listening skills to understand and confirm the information
• Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
• Proactively monitor in-progress deliveries and take corrective action when necessary
• Manage non-standard delivery situations with professionalism, empathy, and urgency
• Effectively use Salesforce and other internal tools to accurate log interactions and solve issues
• Collaborate with team members from various Roadie departments to ensure seamless delivery experience

Senior Software Engineer

Customer Support Specialist