Road Scholar

Coordinator, Program Operations – West Programs

Road Scholar

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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Salary

💰 $23 per hour

About the role

  • Serve as a key resource, supporting multiple Operations Managers on up to 25 program itineraries, spanning diverse product lines and program types.
  • Manage and balance multiple timelines and deadlines simultaneously, ensuring accuracy, organization, and timely delivery of program needs.
  • Independently manage the coordination and confirmation of program logistics, including hotel accommodations, field trips, transfers, meals, special needs and additional program staff for 25+ assigned programs.
  • Support the negotiation and vendor management of contracts and agreements for services, adhering to each program and vendor budget.
  • Independently respond to complex customer service requests with clear and timely communication, addressing program questions and special requests.
  • Focus on providing effective solutions while supporting and encouraging participant enrollments.
  • Daily analysis of enrollments and space allotments on programs, ensuring optimal use of capacity in keeping with contractual deadlines
  • Independently assess and resolve program issues by reviewing, troubleshooting, triaging, and implementing necessary changes before and during program execution; exercise sound judgment to determine when to escalate complex situations.
  • Assist on pre-program briefings with on-site program staff
  • Post program review and reconciliation of financial details and invoices for vendors, staff and other program expenses
  • Work closely with the Program Administration and Program Services teams to ensure the materials and reports are created and distributed on time and with the highest level of accuracy.
  • Develop comprehensive knowledge of program content and destinations to serve as a go-to resource for assigned regions.
  • Will be required to attend and work on certain programs related to the position
  • Ability to manage and maintain work in multiple systems
  • Moderate travel and some evening and weekend work required
  • Additional duties assigned

Requirements

  • Bachelor's Degree preferred or equivalent experience
  • Organized professional with 2-3 years relevant experience
  • Pro-active, motivated individual who is results-oriented
  • Experience in a fast-paced business environment with the ability to manage multiple or competing priorities and meet tight deadlines.
  • Strong relationship management skills with a focus on proactively identifying and resolving issues in collaboration with internal and external stakeholders.
  • Analytical skills and high attention to detail is essential
  • Excellent verbal/written communications, interpersonal, and problem solving skills
  • Ability to work collaboratively in a multi-functional team environment
  • Strong system skills; comfortable in a complex environment
Benefits
  • Medical, Dental and Vision Insurance (with a substantial employee subsidy!)
  • 403(b) Retirement Plan with a company match of 5% after 1 year of employment!
  • Up to 20 days of PTO annually, accrued every payroll cycle
  • Enjoy a paid week off, in addition to your PTO, at the end of December to enjoy the holiday season!
  • A generous employee discounts on our programs
  • As a Road Scholar employee, you can opt-in to receive an IATA membership
  • We take professional development seriously which is why we provide LinkedIn Learning access to all employees amongst other professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program logistics managementvendor managementcontract negotiationfinancial reconciliationenrollment analysisissue resolutionproject coordinationtimeline managementcapacity optimizationmulti-system management
Soft Skills
organizational skillsproactive attituderesults-orientedrelationship managementanalytical skillsattention to detailverbal communicationwritten communicationinterpersonal skillsproblem solving
Certifications
Bachelor's Degree